Part one: Overview - Creating shareholder value; The virtuous circle of analysis, planning and control: developing an integrated model; Part two: Analysis and design - The strategic management process: setting goals and objectives; Future competitive environment review; Existing position, appraisal and analysis; Part three: Planning - The planning process: budgeting and beyond; Strategic investment evaluation and control; Product-led strategies; Customer-led strategies; Brand-led strategies; Part four: Control - Establishing performance measures and benchmarks; Exercising control over the future: explaining the past; Feedback loops as a learning process.