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Rapport at Work How to Communicate Mindfully, Navigate Culture, and Build Relationships

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

07.12.2026

Abbildungen

schwarz-weiss Illustrationen, Zeichnungen, schwarz-weiss, Tabellen, schwarz-weiss

Verlag

Taylor and Francis

Seitenzahl

180

Maße (L/B)

23,4/15,6 cm

Sprache

Englisch

ISBN

978-1-04-129161-9

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

07.12.2026

Abbildungen

schwarz-weiss Illustrationen, Zeichnungen, schwarz-weiss, Tabellen, schwarz-weiss

Verlag

Taylor and Francis

Seitenzahl

180

Maße (L/B)

23,4/15,6 cm

Sprache

Englisch

ISBN

978-1-04-129161-9

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Rapport at Work

  • List of figures

    List of tables

    List of case studies

    Acknowledgements

    F Foundations

    F.1 What is rapport?

    F.2 Learning to manage rapport

    F.3 Culture and context

    F.4 Rapport and AI

    F.5 Structure of the book

    1 Principle 1: Watch the Triggers

    Part 1: How to recognise the triggers and take them into account

    Practice T1: Clarify and address Goals

    Practice T2: Balance Autonomy-Control

    Practice T3: Balance High-Low Attention

    Practice T4: Respect people's Face

    Practice T5: Exercise Fairness

    Practice T6: Uphold Ethical principles

    Application activities

    Part 2: Understanding the triggers more deeply

    1.1 The Interpersonal Circle

    1.2 Moral foundations theory

    1.3 Interpersonal concerns

    1.4 Culture and the GAAFFE Triggers

    Key takeaways

    Follow-up reading

    References

    2 Principle 2: Master Reactions

    Part 1: How to master our reactions

    Practice R1: Resist negative looping

    Practice R2: Reappraise events

    Practice R3: Understand and notice emotional display

    Practice R4: Build emotional awareness and competence

    Application activities

    Part 2: Understanding reactions more deeply

    2.1 Emotions, emotion categories and emotional granularity

    2.2 Cognitive sensemaking: A theory of blame and appraisal theory

    2.3 Emotional display and influencing factors

    2.4 Regulating and discerning emotions

    Key takeaways

    Follow-up reading

    References

    3 Principle 3: Tailor your Interactions

    Part 1: How to tailor your interactions

    Practice I1: Control the (language) Code

    Practice I2: Heed hidden meanings

    Practice I3: Adjust your (communicative) actions

    Practice I4: Tune your timing

    Practice I5: Stretch and flex your (communication) styles

    Application activities

    Part 2: Understanding how communication works

    3.1 The communication process

    3.2 Achieving mutual understanding

    3.3 Speech acts

    3.4 Timing and turn-taking

    3.5 Communication styles

    Key takeaways

    Follow-up reading

    References

    4 Principle 4: Take People into account

    Part 1: Why and how to take people into account

    Practice P1: Manage hierarchy flexibly

    Practice P2: Heed social distance

    Practice P3: Understand role responsibilities

    Practice P4: Foster identity and attitudinal awareness

    Application activities

    Part 2: Understanding people factors more deeply

    4.1 Pragmatics perspectives on power and social distance

    4.2 Role responsibilities

    4.3 Psychological safety

    4.4 Identity theory and the perception of others

    4.5 Microinsults

    Key takeaways

    Follow-up reading

    References

    5 Principle 5: Be Mindful of Settings

    Part 1: Why and how to be mindful of settings

    Practice S1: Adapt to event norms (Communication settings level)

    Practice S2: Adjust flexibly to the organisational culture (Organisational setting level)

    Practice S3: Be responsive to institutional requirements (Institutional settings level)

    Practice S4: Adjust flexibly to societal expectations (National and international settings level)

    Application activities

    Part 2: Understanding Setting factors more deeply

    5.1 Settings as multilayered

    5.2 Communicative events

    5.3 Psychological safety in organisations

    5.4 Homophily and social influence

    5.5 Cultural values and their impact on different setting levels

    Key takeaways

    Follow-up reading

    References

    6 Case Study applications

    Part 1: Learning from case studies

    Case study 6.1: Mismanaged rapport in an annual review at work

    Case study 6.2: Mismanaged rapport in an international summer camp

    Case study 6.3: A successful apology

    Case study 6.4: Overcoming a problematic relationship at work

    Application activities

    Part 2: The value and use of 'critical incidents'

    6.1 What are critical incidents?

    6.2 Critical incidents and reflective learning

    6.3 Collecting critical incidents

    Key takeaways

    Follow-up reading

    References

    7 Concluding comments

    Index