Striving for Operational Excellence in the Pharmaceutical Industry Towards Deep Structures

Thomas Friedli is Director of the Institute of Production and Supply Chain Management and Professor for production management at the University of St.Gallen (Switzerland). His main research interests are in the field of managing global production, operational excellence, and industrial services.

Jim Cafone, Senior Vice President, Global Supply Chain at Pfizer Inc., has been with the company since 2010. He oversees global demand forecasting, supply planning, logistics, and inventory management. Previously, he held various roles at Wyeth Pharmaceuticals, including Vice President positions. Jim holds degrees in Industrial Engineering, Mechanical Engineering, and Technology Management.

Matteo Bernasconi is a senior data scientist at AbbVie. He holds a PhD degree in Management from the University of St.Gallen (Switzerland) and has experience in working on research projects for the U.S. Food and Drug Administration. His research has been focusing on preventive quality risk management and data-driven decision-making.

Fabian Klinkner worked as a Research Associate and Post Doc at the Institute of Technology Management (ITEM-HSG), University of St.Gallen (Switzerland) coordinating the Operational Excellence team. He holds a Ph.D. from the University of St.Gallen as well as an M.Sc. in Industrial Engineering and Management from Karlsruhe Institute of Technology (KIT, Germany).