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Produktbild: Technical Communication

Technical Communication

99,99 €

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

14.02.2025

Verlag

Macmillan Learning

Seitenzahl

768

Maße (L/B/H)

20,1/23/2,5 cm

Gewicht

1226 g

Auflage

14 Auflage Fourteenth Edition

Sprache

Englisch

ISBN

978-1-319-58972-1

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

14.02.2025

Verlag

Macmillan Learning

Seitenzahl

768

Maße (L/B/H)

20,1/23/2,5 cm

Gewicht

1226 g

Auflage

14 Auflage Fourteenth Edition

Sprache

Englisch

ISBN

978-1-319-58972-1

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Technical Communication

  • Part 1 Understanding the Technical Communication Environment

    1. Introduction to Technical Communication
    • What Is Technical Communication?
    • Why Technical Communication Skills Are Important in Your Career
    • The Challenges of Producing Technical Communication
    • Characteristics of a Technical Document
    • Skills and Qualities Shared by Successful Workplace Communicators
    • Exercises
    2. Understanding Ethical and Legal Considerations
    • A Brief Introduction to Ethics
    • Your Ethical Obligations
    • Obligations to Your Employer
    • Obligations to the Public
    • Obligations to the Environment
    • Your Legal Obligations
    • The Role of Corporate Culture in Ethical and Legal Conduct
    • Understanding Ethical and Legal Issues Related to Social Media
    • Communicating Ethically Across Cultures
    • Communicating with Cultures with Different Ethical Beliefs
    • Communicating in Countries with Different Laws
    • Principles for Ethical Communication
      • Abide by Relevant Laws
      • Abide by the Appropriate Professional Code of Conduct
      • Abide by Your Organization's Policy on Social Media
      • Take Advantage of Your Employer's Ethics Resources
      • Tell the Truth
      • Don't Mislead Your Readers
      • Use Design to Highlight Important Ethical and Legal Information
      • Be Clear
      • Avoid Discriminatory Language
      • Acknowledge Assistance from Others
    • Writer's Checklist
    • Exercises
      • 3. Writing Technical Documents
      • Planning
        • Generating Ideas About Your Subject
        • Researching Additional Information
        • Devising a Schedule and a Budget
      • Drafting
        • Using Templates
      • Revising
        • Studying the Draft by Yourself
        • Seeking Help from Technology
      • Editing
      • Proofreading
      • Writer's Checklist
      • Exercises
        • 4. Writing Collaboratively
        • Advantages and Disadvantages of Collaboration
          • Advantages of Collaboration
          • Disadvantages of Collaboration
        • Managing Projects
        • Conducting Meetings
        • Listening Effectively
        • Setting Your Team's Agenda
        • Conducting Efficient Meetings
        • Communicating Diplomatically
        • Critiquing a Team Member's Work
        • Using Electronic Tools in Collaboration
          • Word-Processing Tools
          • Messaging Tools
          • Videoconferencing Tools
          • Wikis and Shared Document Workspaces
          • Crowdsourcing Platforms
        • Gender and Collaboration
        • Culture and Collaboration
        • Writer's Checklist
        • Exercises
          • Part 2 Planning the Document 5. Analyzing Your Audience and Purpose
          • Understanding Audience and Purpose
          • Using an Audience Profile Sheet
          • Determining the Important Characteristics of Your Audience
            • Who Are Your Readers?
            • Why Is Your Audience Reading Your Document?
            • What Are Your Readers' Attitudes and Expectations?
            • How Will Your Readers Use Your Document?
          • Techniques for Learning About Your Audience
            • Determining What You Already Know About Your Audience
            • Interviewing People
            • Reading About Your Audience Online
            • Searching Social Media
            • Analyzing Social-Media Data
            • Using Artificial Intelligence Tools
          • Communicating Across Cultures
            • Understanding Cultural Variables "on the Surface"
            • Understanding Cultural Variables "Beneath the Surface"
            • Considering Cultural Variables as You Write
          • Using Graphics and Design for Multicultural Readers
          • Applying What You Have Learned About Your Audience
          • Writing for Multiple Audiences
          • Determining Your Purpose
          • Gaining Management's Approval
          • Revising Information for a New Audience and Purpose
          • Writer's Checklist
          • Exercises
            • 6. Researching Your Subject
            • Understanding the Research Process
            • Choosing Appropriate Research Methods
              • Conducting Secondary Research
              • Understanding Research Tools
              • Types of Secondary Research Sources
              • Using Social Media and Other Interactive Resources
              • Using AI Chatbots
            • Evaluating the Information
            • Conducting Primary Research
              • Analysis of Social-Media Data
              • Observations and Demonstrations
              • Inspections
              • Experiments
              • Field Research
              • Interviews
              • Inquiries
              • Questionnaires
            • Writer's Checklist
            • Exercises
              • 7. Organizing Your Information
              • Understanding Three Principles for Organizing Technical Information
              • Analyzing Your Audience and Purpose
              • Using Conventional Patterns of Organization
              • Displaying Your Organizational Pattern Prominently
              • Understanding Conventional Organizational Patterns
                • Chronological
                • Spatial
                • More Important to Less Important
                • Comparison and Contrast
                • Problem-Methods-Solution
                • Cause and Effect
              • Writer's Checklist
              • Exercises
                • Part 3 Developing and Testing the Verbal and Visual Information 8. Communicating Persuasively
                • Considering the Context of Your Argument
                • Understanding Your Audience's Broader Goals
                • Working Within Constraints
                • Crafting a Persuasive Argument
                  • Identifying the Elements of Your Argument
                  • Considering Opposing Viewpoints
                  • Using the Right Kinds of Evidence
                  • Using visuals as persuasive elements
                  • Appealing to Emotions Responsibly
                  • Deciding Where to Present the Claim
                  • Understanding the Role of Culture in Persuasion
                  • Avoiding Logical Fallacies
                  • Presenting Yourself Effectively
                • Writer's Checklist
                • Exercises
                  • 9. Emphasizing Important Information
                  • Writing Clear, Informative Titles
                  • Writing Clear, Informative Headings
                  • Writing Clear, Informative Lists
                    • Write Effective Paragraph Lists
                    • Write Effective Sentence Lists
                  • Writing Clear, Informative Paragraphs
                    • Structure Paragraphs Clearly
                    • Use Coherence Devices Within and Between Paragraphs
                  • Writer's Checklist
                  • Exercises
                    • 10. Writing Correct and Effective Sentences
                    • Writing Grammatically Correct Sentences
                      • Avoid Sentence Fragments
                      • Avoid Comma Splices
                      • Avoid Run-on Sentences
                      • Avoid Ambiguous Pronoun References
                      • Compare Items Clearly
                      • Use Adjectives Clearly
                      • Maintain Subject-Verb Agreement
                      • Maintain Pronoun-Antecedent Agreement
                      • Use Tenses Correctly
                    • Structuring Effective Sentences
                      • Emphasize New and Important Information
                      • Choose an Appropriate Sentence Length
                      • Focus on the "Real" Subject
                      • Focus on the "Real" Verb
                      • Use Parallel Structure
                      • Use Modifiers Effectively
                    • Choosing the Right Words and Phrases
                      • Select an Appropriate Level of Formality
                      • Be Clear
                      • Understanding Simplified English for Nonnative Speakers
                      • Preparing Text for Translation
                    • Writer's Checklist
                    • Exercises
                      • 11. Designing Print and Digital Documents
                      • Goals of Document Design
                      • Understanding Design Principles
                      • Planning Your Design
                        • Analyze Your Audience and Purpose
                        • Determine Your Resources
                      • Designing Print Documents
                        • Size
                        • Paper
                        • Bindings
                        • NAVIGATIONAL AIDS
                        • Designing Print Pages
                        • Page Layout
                        • Other Design Features
                      • Designing Digital Documents
                        • Use Design To Emphasize Important Information
                        • Create Informative Headers and Footers
                        • Help Readers Navigate the Document
                        • Include Extra Features Your Readers Might Need
                        • Help Readers Connect with Others
                      • Designing Digital Pages
                        • Aim for Simplicity
                      • Writer's Checklist
                      • Exercises
                        • 12. Creating Graphics
                        • The Functions of Graphics
                        • The Characteristics of an Effective Graphic
                        • Understanding the Process of Creating Graphics
                          • Planning Graphics
                          • Producing Graphics
                          • Revising Graphics
                        • Citing Sources of Graphics
                        • Using Color Effectively
                        • Choosing the Appropriate Kind of Graphic
                          • Illustrating Numerical Information
                          • Illustrating Logical Relationships
                          • Illustrating Process Descriptions and Instructions
                          • Illustrating Visual and Spatial Characteristics
                        • Creating Effective Graphics for Multicultural Readers
                        • Writer's Checklist
                        • Exercises
                          • 13. Evaluating and Testing Technical Documents
                          • Understanding Usability Studies
                          • Assessing the need for a Usability Study
                          • Determining the Goals of the Study
                          • Studying Existing Documents Versus Prototypes
                          • Considering Study Settings
                          • Conducting Guided Evaluations of Technical Documents
                            • Choosing Document Evaluators
                            • Establishing Evaluation Guidelines
                            • Preparing Materials for the Evaluation
                          • Testing Documents in a Controlled Setting
                            • Preparing for the Test
                            • Conducting the Test
                          • Testing Documents in Context
                            • Preparing for a Site Visit
                            • Conducting a Test in Context
                            • Monitoring Documents Remotely
                          • Interpreting and Reporting Your Findings
                          • Writer's Checklist
                          • Exercises
                            • Part 4 Learning Important Applications 14. Corresponding in Print and Online
                            • Understanding the Process of Writing Correspondence
                            • Selecting a Type of Correspondence
                            • Presenting Yourself Effectively in Correspondence
                              • Use the Appropriate Level of Formality
                              • Communicate Correctly
                              • Project the "You Attitude"
                              • Avoid Correspondence Clichés
                              • Communicate Honestly
                            • Writing Letters
                              • Elements of a Letter
                              • Common Types of Letters
                            • Writing Memos
                            • Writing Emails
                            • Writing Social-Media Posts
                            • Writing Correspondence to Multicultural Readers
                            • Writer's Checklist
                            • Exercises
                              • 15. Applying for a Job
                              • Understanding the Job-Application Process
                              • Establishing Your Professional Brand
                              • Finding the Right Position
                              • Planning The Job Search
                              • Understanding Job-Search Strategies
                              • Writing Résumés
                                • Considering Nontraditional Résumés
                              • Writing Job-Application Letters
                              • Preparing for a Job Interview
                              • Following Up After an Interview
                              • Writer's Checklist
                              • Exercises
                                • 16. Writing Proposals
                                • Understanding the Process of Writing Proposals
                                • The Logistics of Proposals
                                  • The "Deliverables" of Proposals
                                • Persuasion and Proposals
                                  • Writing a Proposal
                                • The Structure of the Proposal
                                • Sample Internal Proposal
                                • Writer's Checklist
                                • Exercises
                                  • 17. Writing Informational Reports
                                  • Understanding the Process of Writing Informational Reports
                                  • Sample Progress Report
                                    • Writing Incident Reports
                                    • Writing Meeting Minutes
                                  • Writer's Checklist
                                  • Exercises
                                    • 18. Writing Recommendation Reports
                                    • Understanding the Role of Recommendation Reports
                                    • Using a Problem-Solving Model for Preparing Recommendation Reports
                                    • Writing Recommendation Reports
                                    • Sample Recommendation Report
                                    • Writer's Checklist
                                    • Exercises
                                    19. Writing Lab Reports
                                    • Persuasion and Lab Reports
                                    • Understanding the Process of Writing Lab Reports
                                    • Understanding the Structure of the Lab Report
                                    • Understanding the Role of Science and Engineering Articles
                                    • Sample Lab Report
                                    • Writer's Checklist
                                    • Exercises
                                    20 Writing Definitions, Descriptions, and Instructions
                                    • Writing Definitions
                                    • Analyzing the Writing Situation for Definitions
                                    • Determining the Kind of Definition To Write
                                    • Deciding Where To Place the Definition
                                    • Writing Descriptions
                                    • Analyzing the Writing Situation for Descriptions
                                    • Indicating Clearly the Nature and Scope of the Description
                                    • Introducing the Description Clearly
                                    • Providing Appropriate Detail
                                    • Ending the Description with a Brief Conclusion
                                    • A Look at Several Sample Descriptions
                                    • Writing Instructions
                                    • Understanding the Role of Instructional Videos
                                    • Designing a Set of Written Instructions
                                    • Revising, Editing, and Proofreading Instructions
                                    • A Look at Several Sample Sets of Instructions
                                    • Writing Manuals
                                    • Writer's Checklist
                                    • Exercises
                                    21 Making Oral Presentations
                                    • Understanding the Role of Oral Presentations
                                    • Understanding the Process of Preparing and Delivering an Oral Presentation
                                    • Preparing the Presentation
                                    • Analyzing the Speaking Situation
                                    • Organizing and Developing the Presentation
                                    • Preparing Presentation Graphics
                                    • Choosing Effective Language
                                    • Rehearsing the Presentation
                                    • Delivering the Presentation
                                    • Calming Your Nerves
                                    • Using Your Voice Effectively
                                    • Using Your Body Effectively
                                    • Answering Questions After a Presentation
                                    • Sample Evaluation Form
                                    • Speaker's Checklist
                                    • Exercises
                                    APPENDIX Reference Handbook
                                    • A Skimming Your Sources and Taking Notes
                                      • Paraphrasing
                                    • B Documenting Your Sources
                                      • APA Style
                                      • IEEE Style
                                      • MLA Style
                                    • C Editing and Proofreading Your Documents
                                      • Punctuation
                                    • D Guidelines for Multilingual Writers (ESL)
                                      • Cultural and Stylistic Communication Issues