Researching Street-level Bureaucracy Bringing Out the Interpretive Dimensions

"In his illuminating synthesis and discussion of street-level bureaucracy analysis, Mike Rowe opens up new avenues for reflection. How can this theory be adapted to the considerable changes brought about by NPM and information technology in bureaucratic work? How can we include client's practices and viewpoints in the analysis? More generally, how can we conduct SLB research using ethnographic methods and following an interpretive perspective? These are just some of the questions that Mike Rowe addresses, and to which he offers most useful answers."

Vincent Dubois, Professor of Sociology and Political Science, University of Strasbourg

"This book offers a fresh and sophisticated contribution to street-level bureaucracy research, emphasizing the importance of interpretive sensibility to understand public encounters. Rowe demonstrates how scholars should be familiar with the settings, capturing lived experiences and meanings from a bottom-up perspective. This book provides significant theoretical and methodological contributions to the research field."

Gabriela Lotta, Associate Professor of Public Administration, Getulio Vargas Foundation