What Were They Thinking? Crisis Communication: The Good, the Bad, and the Totally Clueless
42,20 €
inkl. gesetzl. MwSt.Beschreibung
Produktdetails
Format
Kopierschutz
Ja
Family Sharing
Ja
Text-to-Speech
Nein
Erscheinungsdatum
27.08.2008
Verlag
Rutgers University PressSeitenzahl
192 (Printausgabe)
Dateigröße
942 KB
Sprache
Englisch
EAN
9780813545530
Nationally recognized communication coach and four-time Emmy Awardûwinning broadcaster Steve Adubato has been teaching, writing, and thinking about comm¡unication, leadership, and crisis communication for nearly two decades. In What Were They Thinking? Adubato examines twenty-two controversial and complex public relations and media mishaps, many of which were played out in public. Among cases and people discussed are:
- The Johnson & Johnson Tylenol scare: Perhaps the best crisis management ever
- Don Imus: Sometimes saying "sorry" is too little too late
- Former Attorney General Alberto Gonzales: Authority does not put you above questioning
- Bill O''Reilly: Know when to stop defending yourself and save face
- Former EPA Administrator Christie Whitman: Proof that your written words can come back to haunt you
- Hurricane Katrina: A natural disaster that led to a larger governmental disaster
- The Catholic Church''s pedophilia scandal: Denial won''t get rid of the skeletons in your closet
Arranged in short chapters detailing each case individually, the book provides a brief history of the topics and answers the questions: Who got it right? Who got it wrong? What can the rest of us learn from them?
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