Managing Conflict A Practical Guide to Resolution in the Workplace

"This updated edition expertly outlines a pragmatic and well thought-through framework for making a positive change to people's experience of work. An essential read for anyone who believes organizations don't have to choose between performance and fairness, justice and learning." ("David D’Souza, Membership Director, CIPD")
"If you want to make a difference in your organization - buy and use this book. Updated to reflect how we are working now; David's book gives managers and HR practitioners space for reflection and crucially inspiration. " ("Margaret Ayers, Director of Human Resources & Organizational Development, Canterbury Christ Church University")
"In a period of increasing polarization and hostility, this second edition of Managing Conflict shows us how to nurture more supportive, compassionate dialogue within the workplace. Filled to the brim with tools, techniques and templates, this book masterfully guides the reader on a journey to building a conflict-healthy culture." ("Becky Norman, Managing Editor, HRZone & Training Zone")
" Managing Conflict , 2nd Edition is a comprehensive guide that emphasizes the positive potential of conflict management and highlights the need for a shift from retributive systems to person-centred and values-based approaches for managing conflict. David presents real-life examples of conflict resolution, including workplace disputes and community conflicts, demonstrating the power of dialogue and restorative approaches." ("Kien Yip PHANG, Certified Mediator (IMI/SIMI) & Ombuds Specialist Consultant, FAO")
"In this 2nd edition of Managing Conflict , David Liddle has written an incredibly useful book that shows how to measure the costs of conflict in any workplace, and how to prevent and resolve it. It is insightful and immensely practical and I recommend it highly." ("Kenneth Cloke, Mediator, arbitrator and author")
"This edition uses additional case studies and templates to show how well the transformative Resolution Framework works. The book is an invaluable source for any human resources or employee relations professional." ("Peter Frost, Consultant, Herbert Smith Freehills LLP")
"When harnessed well, conflict can lead to better conversations, more diverse thinking and improved decision making. But at its worst, it can sit at the heart of a toxic culture where bullying and harassment go unchecked. David Liddle's book is a practical and essential guide to a subject that is of increasing importance to organizations as they strive for a culture that enables everyone to bring their best." ("Martin Blackburn, VP, Head of HR – EMEA, RenaissanceRe")
"The 2nd edition is much more relevant to the world we live in now and is reflective of the changes that have impacted our lives in recent times. Recent world events such as the COVID-19 pandemic are acknowledged in the book as huge factors which have shaken our world. The book explores the notion that emotional intelligence and creating space for people to have adult to adult conversations is really the cornerstone of effective conflict management, and in my view, couldn't be truer. The book truly acknowledges the human element, the person behind the issues and the conflict. Practical, insightful, concise and intelligently written." ("Jenny Hannon, HR Advisor, KPMG")
" David's book brings to light the importance on why organizations should embrace informal conflict resolution processes and embed mediation in its grievance framework. The book also adds a unique insight to the ongoing discussions on why organizations should seriously consider the restorative justice approach." ("Nike Ajibowo, Head of Employee Relations and Inclusion, Plan International")
"An essential read for leaders, HR professionals and unions, this book revolves around the powerful principle of dialogue, guiding readers on a journey towards healthier, more productive workplaces. Its engaging, well-structured content captivates from the outset, leaving readers unable to put it down." ("Rachel Bennett MCIPD, Founder, HR Fusion Ltd")