Foreword-Doug Lederman Preface Acknowledgments 1. Challenges, Opportunities, and a Vision for Change A Critical Role for Leaders at This Moment in Time Leading Change Understand and Leverage the Dynamics of Change Lead Collaboratively and Engage Colleagues Collaborative Leadership in Higher Education A Clear and Shared Organizational Vision EHE. The Framework and Components Priorities for Change, Collaborative Leadership, and Innovation Looking Ahead 2. Adopting a Systems Perspective The EHE Framework The Systems Perspective Basic Concepts Application Attributes of the EHE Approach Looking Ahead 3. Leading Collaboratively Making Sense of Leadership Evolving Conceptions of Leaders and Leadership The Inseparability of Leadership and Followership Leadership Competencies Leadership Communication Basics Particular Challenges and Opportunities for Leaders in Higher Education Leadership. A Summary of Key Themes Looking Ahead 4. Formulating and Implementing Strategies and Plans Why Strategic Planning? Why Collaborative Planning? Essential Planning Considerations Process Considerations Implementation Engagement and Shared Ownership Purposes, Plans, and Planning. A Summary of Key Themes Looking Ahead 5. Communicating with and Engaging Stakeholders The Impact of Stakeholder Focus Stakeholder Relationships Stakeholder Communication Learning From Stakeholders Prioritizing Stakeholder Groups Stakeholder Feedback Systems Beneficiary and Constituency Relationships. A Summary of Key Themes Looking Ahead 6. Evaluating Programs, Services, and Processes Mission-Critical Programs and Services Operational and Support Services Mission Clarity Alignment and Change Disruption, Crises, and Innovation The Role of Processes in Program and Service Effectiveness Process Analysis Program, Service, and Process Benchmarking Programs and Services. A Summary of Key Themes Looking Ahead 7. Focusing on Faculty, Staff, and Culture Faculty and Staff. Differentiated Group Identities with Shared Institutional Purposes Evolving Roles Complex and Evolving Concepts of Workplace Organizational Culture and Climate College and University Cultures and Climates More Fundamental Issues of Culture, Diversity, Inclusion, and Community Faculty, Staff, and Workplace Culture/Climate. A Summary of Key Themes Looking Ahead 8. Tracking Progress and Outcomes Primary Themes A Topic of Increasing Attention in All Sectors Increasing Support for Assessment Practices Steps in Assessing Progress and Outcomes Institution-Level Assessment Evaluating Academic Departments and Programs Evaluating Administrative and Service Departments Comparisons and Benchmarking Assessment Environmental Monitoring The Critical Role of Information and Information Systems Assessment and Analysis. A Summary of Key Themes Looking Ahead 9. Using Information to Guide and Sustain Change The Concept of Continuous Looping Feedback Systems The Value of Documentation and the Systemic Use of Outcomes Information Documentation and Display Prioritization Addressing Improvement Priorities Summarizing Outcomes Documentation and Uses The Continuing Process Applications and Case Studies Outcome and Achievement. A Summary of Key Themes Looking Ahead 10. Implementing the Excellence in Higher Education Framework for Continuous and Transformative Change The Purposes and Structure of this Defining Scope, Boundaries, and Purposes Creating an Organizational Profile A Summary of Core EHE Themes and Priorities in Each Category Component 1. Leadership Component 2. Purposes and Plans Component 3. Beneficiary and Constituency Relationships Component 4. Programs and Services Commponent 5. Faculty, Staff, and Workplace Culture/Climate Component 6. Assessment and Analysis Component 7. Outcomes and Achievements Looking Ahead 11. The Way Forward Challenges and Opportunities Planned Change, Collaborative Leadership, and Shared Vision. Three Interrelated Concepts in Principle and Practice Complexities of Change Collaborative Leadership. Benefits Come with Challenges Leadership Roles. An Ensemble Cast Required Leadership Lenses. Zooming as a Core Competency Pursuing Organizational Aspirations. Increasing Attention to Institutional Effectiveness and Performance Looking Back and Looking Forward In the End About the Author Index
