Produktbild: Essentials of Operations Management

Essentials of Operations Management 3rd Edition

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.03.2023

Verlag

Pearson

Seitenzahl

536

Maße (L/B/H)

26,5/19,5/2,9 cm

Gewicht

990 g

Auflage

3

Sprache

Englisch

ISBN

978-1-292-44926-5

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.03.2023

Verlag

Pearson

Seitenzahl

536

Maße (L/B/H)

26,5/19,5/2,9 cm

Gewicht

990 g

Auflage

3

Sprache

Englisch

ISBN

978-1-292-44926-5

Herstelleradresse

Pearson Benelux B.V.
St.-Martin-Straße 82
81541 München
DE

Email: salesde@pearson.com

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  • Produktbild: Essentials of Operations Management
  • 1 Operations management and performance

    Introduction

    Key questions

    1.1 What is operations management?

    1.2 What is the inputtransformation output process?

    1.3 Why is operations management important to an organisation's performance?

    1.4 What is the process hierarchy?

    1.5 How do operations (and processes) differ?

    1.6 What do operations managers do?

    Summary answers to key questions

    Problems and applications

    Want to know more?

    Notes on chapter

    2 Operations strategy

    Introduction

    Key questions

    2.1 What is strategy and what is operations strategy?

    2.2 How does operations strategy align with business strategy (top-down)?

    2.3 How does operations strategy align with market requirements (outside-in)?

    2.4 How does operations strategy align with operational experience

    (bottom-up)?

    2.5 How does operations strategy align with operations resources (inside-out)?

    2.6 How are the four perspectives of operations strategy reconciled?

    2.7 How can the process of operations strategy be organised?

    Summary answers to key questions

    Problems and applications

    Want to know more?

    Notes on chapter

    3 Product and service innovation

    Introduction

    Key questions

    3.1 What is product and service innovation?

    3.2 What is the strategic role of product and service innovation?

    3.3 What are the stages of product and service innovation?

    3.4 What are the benefits of interactive product and service innovation?

    Summary answers to key questions

    Problems and applications

    Want to know more?

    Notes on chapter

    4 Process design resources

    Introduction

    Key questions

    4.1 Why is choosing the right resources important?

    4.2 Do processes match volumevariety requirements?

    4.3 Are process layouts appropriate?

    4.5 Are job designs appropriate?

    Summary answers to key questions

    Problems and applications

    Want to know more?

    Notes on chapter

    5 Process design analysis

    Introduction

    Key questions

    5.1 Why is it important to get the details of process design correct?

    5.2 What should be the objectives of process design?

    5.3 How are processes currently designed?

    5.4 Are process tasks and capacity configured appropriately?

    5.5 Is process variability recognised?

    Summary answers to key questions

    Problems and applications

    Want to know more?

    Notes on chapter

    6 Supply chain management

    Introduction

    Key questions

    6.1 What is supply chain management?

    6.2 How should supply chains compete?

    6.3 How should relationships in supply chains be managed?

    6.4 How is the supply side managed?

    6.5 How is the demand side managed?

    6.6 What are the dynamics of supply chains

    Summary answers to key questions

    Problems and applications

    Want to know more?

    Notes on chapter

    7 Capacity management

    Introduction

    Key questions

    7.1 What is capacity management?

    7.2 How is demand measured?

    7.3 How is capacity measured?

    7.4 How is the demand side managed?

    7.5 How is the supply side managed?

    7.6 How can operations understand the consequences of their capacity management decisions?

    Summary answers to key questions

    Problems and applications

    Want to know more?

    Notes on chapter

    8 Inventory management

    Introduction

    Key questions

    8.1 What is inventory?

    8.2 Why do you need inventory?

    8.3 How much should you order? (The volume decision)

    8.4 When should you order? (The timing decision)

    8.5 How can you control inventory?

    Summary answers to key questions

    Problems and applications

    Want to know more?

    Notes on chapter

    9 Resource planning and control

    Introduction

    Key questions

    9.1 What is resource planning and control?

    9.2 What is the difference between planning and control?

    9.3 How do supply and demand affect planning and control?

    9.4 What are the activities of planning and control?

    9.5 What is enterprise resource planning (ERP)?

    Summary answers to key questions

    Problems and applications

    Want to know more?

    Notes on chapter

    10 Operations improvement

    Introduction

    Key questions

    10.1 Why is improvement so important in operations management?

    10.2 What are the key elements of operations improvement?

    10.3 What are the broad approaches to improvement?

    10.4 What techniques can be used for improvement?

    10.5 Why is risk management also improvement?

    Summary answers to key questions

    Problems and applications

    Want to take it further?

    Notes on chapter

    11 Lean operations

    Introduction

    Key questions

    11.1 What is lean?

    11.2 How does lean consider flow?

    11.3 How does lean consider (and reduce) waste?

    11.4 How does lean consider improvement?

    11.5 How does lean consider the role of people?

    11.6 How does lean apply throughout the supply network?

    Summary answers to key questions

    Problems and applications

    Want to take it further?

    Notes on chapter

    12 Quality management

    Introduction

    Key questions

    12.1 What is quality and why is it so important?

    12.2 What steps lead towards conformance to specification?

    12.3 What is total quality management (TQM)?

    Summary answers to key questions

    Problems and applications

    Want to know more?

    Notes on chapter

    13 Project management

    Introduction

    Key questions

    13.1 What are projects?

    13.2 What is project management?

    13.3 How is the project environment understood?

    13.4 How are projects defined?

    13.5 How are projects planned?

    13.6 How are projects controlled and learned from?

    Summary answers to key questions

    Problems and applications

    Want to know more?

    Notes on chapter