Chapter 1: What is Design Thinking? By Lann Wasson, associate director of legal project management, and Rebecca Holdredge, innovations manager, Husch Blackwell Chapter 2: Designing lawyers down from their ivory tower By John Alber, futurist Chapter 3: Using emotional empathy and design thinking to define user-centered service needs By Meghann Barloewen and Jason Dirkx, Littler Mendelson Chapter 4: Why design thinking in law? By Nicola Shaver, managing director, innovation and knowledge, Paul Hastings LLP Chapter 5: Design thinking - a legal industry imperative By Zena Applebaum, director of customer insights and engagement, Thomson Reuters Canada Legal Tax and Accounting Chapter 6: Legal Lean Sigma Design By Catherine Alman MacDonagh, CEO and founder, Legal Lean Sigma Institute LLC Chapter 7: From enthusiasm to execution: the growing legal design community By Josh Kubicki, founder, Bold Duck Studio Chapter 8: Learning to see - how to develop new insights for services By Lann Wasson, associate director of legal project management, Husch Blackwell Chapter 9: The legal design jam By Tess Blair, litigator and legal entrepreneur, Morgan, Lewis & Bockius LLP Chapter 10: How design thinking makes for good business development By Mark Beese, president, Leadership for Lawyers Chapter 11: When the customer isn't always right - designing for user needs, rather than asks By Amani Smathers, senior legal solutions architect at Davis Wright Tremaine, and Amy Monaghan, practice innovations manager at Perkins Coie Chapter 12: Quick and dirty - tactics for leveraging design thinking in your daily work By Andy Peterson and Kate White, Design Build Legal Chapter 13: Counter-intuitive practices: how to master the design thinking mindset By Mark Beese, president, Leadership for Lawyers Chapter 14: Practical approaches for making service design work in a global law firm By Alex Smith, global product lead, iManage RAVN Chapter 15: The designer's dilemma By Duncan Hart, Duncan Hart Consulting
