Contents
List of Figures .................................................................................. xiii
List of Tables ................................................................................... xvii
Foreword ......................................................................................... xix
Acknowledgments ........................................................................... xxi
About the Authors ......................................................................... xxiii
Introduction ................................................................................. 1
1 Why Bother Getting Sponsorship? ............................................... 9
2 Why Bother Defining Behaviors and Linking Systems
and Behaviors? ........................................................................... 15
3 Why Bother Assessing and Managing Behaviors? ..................... 33
4 Why Bother Designing Your Own Strategic Level Behavioral
Assessment System? ................................................................... 71
5 Why Bother Defining Behaviors and KBIs? ............................. 103
6 Why Bother Focusing on the Type of Conversations
People Have? ............................................................................ 137
7 Why Bother Seeing Where It Has Worked and the
Lesson Learned? ....................................................................... 159
Case Studies:
NBN Co. Case Study by Indrajit Ray, Clyde Livingston,
and Richard Perry ........................................................................... 159
Panalpina Case Study by Andrew Lahy, Maria Pia Caraccia,
and Mike Wilson ............................................................................ 167
Airbus Australia Pacific Case Study by Kim Gallant ............................. 177
CBA Case Study by Morgan Jones ......................................................... 185
Bakkavor Desserts- Measuring the Maturity of the CI System
Case Study by John Bowman and Leighton Williams .................. 198
Virtual Assessments Case Study by Morgan Jones ................................ 212
8 Why Bother Aligning Assessments, Assessors, and
Calibration? .............................................................................. 221
9 Why Bother Having a High- Level Roadmap to Deploy? ........... 245
10 Why Bother Doing Assessments? ............................................. 251
Appendix ........................................................................................ 255
Index .............................................................................................. 259
