System Error Where Big Tech Went Wrong and How We Can Reboot

"System Error is essential reading for those who want to unlock the positive power of technology to advance human progress. This brilliantly crafted book lays out a vision for how the government and private sector can work together to deploy technology in service of a better world. Reich, Sahami, and Weinstein elucidate some of the most complex challenges facing our society, and ultimately remind us that there is no substitute for moral responsibility and business practices that support the health and well-being of our communities." - Evan Spiegel, CEO of SnapChat

"The authors explore major issues that they posit society needs to grapple with: the rise in the outsourcing of decision-making to algorithms, the immense amount of user data collected by tech companies, increasing automation, and the proliferation of hate speech and disinformation online. Their suggestions for how the country might better balance democracy and technology are evenhanded and nuanced . . . Never falling into the trap of offering easy answers over deep analysis, this study is worth a look for readers worried about the outsize influence of technology on their lives and society." - Publishers Weekly (starred review)

"It's not about the obvious villains. This wise, nuanced, quietly brilliant book reveals how technology is reshaping our society and our values in ways that are insidious, hidden-sometimes even from their inventors-and far more fascinating. Anyone who believes this reshaping shouldn't be entrusted to private companies needs to read it. Now." - Larissa MacFarquhar, author of Strangers Drowning: Impossible Idealism, Drastic Choices, and the Urge to Help

"Such important work." - Joe Scarborough, Co-host of Morning Joe on MSNBC

"System Error is a powerful and important, timely book. It feels like a public service you have done for us, and I encourage everyone to pick up a copy." - Julian Castro, Former Secretary of Housing and Urban Development

"This book's contribution, and it's an important one, is to spell out what needs to be fixed, and to provide two important reminders. First, the transition to digital in a democratic society was going to be messy no matter what-look at the antitrust fights that accompanied the telephone in the analog era. And second, solutions are going to be less about achieving utopia than about setting parameters to make sure certain things don't happen. We live at best in a good-enough world." - Wall Street Journal

"This is the best overview of the most severe problem facing the world today: that technology has become a weapon aimed at the heart of democracy. Balanced, thoughtful and constructive, this is exactly the kind of thinking we need more of." - Glen Weyl, Microsoft's Office of the Chief Technology Officer and Founder of the RadicalxChange Foundation

"Albert Einstein once lamented that 'our technology has exceeded our humanity.' That danger is ever more pressing as powerful artificial intelligence technologies are transforming society at a pace never seen before. From the heart of Silicon Valley comes a profoundly important book that examines the ethical and social impact of the digital technologies and offers a more human-centered framework. This is a must-read for every student, engineer, businessperson, policymaker, or anyone who cares about our society's collective future." - Dr. Fei-Fei Li, Professor Computer Science, Co-Director of Stanford's Institute for Human-Centered AI, and member of the National Academies of Engineering and Medicine

"System Error offers a powerful account of how our lives, our politics, and our values have been reshaped by technology in ways that we are just starting to comprehend. Full of stories and insights, this remarkable book charts a path forward for creating a healthy digital future." - Darren Walker, President of the Ford Foundation

"System Error is a triumph: an analysis of the critical challenges facing our digital society that is as accessible as it is sophisticated. Best of all, the authors offer actual solutions for a reboot that are both timely and feasible." - Anne-Marie Slaughter, CEO of New America

"Enough with the breathless dreams of digital utopias and poisonous polemics about technological dystopias! In System Error, we finally have a book about the digital revolution that is serious rather than sensationalistic. Read this if you want to understand how to shape our technological future and reinvigorate democracy along the way." - Reed Hastings, co-founder and CEO of Netflix