Smart Service Systems, Operations Management, and Analytics Proceedings of the 2019 INFORMS International Conference on Service Science

Hui Yang
is an Associate Professor in the Harold and Inge Marcus Department of Industrial and Manufacturing Engineering at The Pennsylvania State University, University Park, PA. Dr. Yang's research interests focus on sensor-based modeling and analysis of complex systems for process monitoring, process control, system diagnostics, condition prognostics, quality improvement, and performance optimization.



Robin Qiu
is a tenured full Professor of Information Science, teaches a variety of courses including Predictive Analytics, Management Science, Business Process Management, Decision Support Systems, Project Management, Enterprise Integration, Enterprise Service Computing, Software Engineering, Web-based Systems, Distributed Systems, Computer Architecture/SOA, Computer Security, Web Security, Operations Research, and System Engineering. Dr. Qiu’s research interests include Big Data, Data/Business Analytics, Smart Service Systems, Service Science, Service Operationsand Management, Information Systems, and Manufacturing and Supply Chain Management.



Weiwei Chen
is an Associate Professor of Supply Chain Management in Rutgers Business School – Newark and New Brunswick at Rutgers University. Dr. Chen’s current research interest lies in operations and finance interface, as well as supply chain operations planning and scheduling. He also works on simulation and randomized global optimization methodologies. He has extensive experience working with businesses and public sectors to improve strategic decisions and operational efficiencies using data analytics. He has taught courses in optimization modeling, operations analysis, and lean six sigma.