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Produktbild: Supervision in the Hospitality Industry

Supervision in the Hospitality Industry

166,99 €

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

10.12.2020

Verlag

John Wiley & Sons Inc

Seitenzahl

400

Maße (L/B/H)

27,2/21,3/1,5 cm

Gewicht

794 g

Auflage

9. Auflage

Sprache

Englisch

ISBN

978-1-119-74920-2

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

10.12.2020

Verlag

John Wiley & Sons Inc

Seitenzahl

400

Maße (L/B/H)

27,2/21,3/1,5 cm

Gewicht

794 g

Auflage

9. Auflage

Sprache

Englisch

ISBN

978-1-119-74920-2

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Supervision in the Hospitality Industry

  • Preface ix

    Chapter 1 The Supervisor as Manager 1

    The Supervisor's Role 2

    Leading Yourself 3

    Functions of Management 13

    Theories of People Management 16

    Managerial Skills 19

    Tips for New Supervisors 23

    How to Lead Yourself 24

    Chapter 2 The Supervisor as Leader 29

    Characteristics of Leaders 29

    The Nature and Foundations of Leadership 31

    Choosing a Leadership Style 33

    Developing Your Own Style 40

    Ethics 43

    The Supervisor as Mentor 44

    Chapter 3 Planning, Organizing, and Goal Setting 51

    The Nature of Planning 52

    Types of Plans and Planning 56

    Planning for Change 63

    Planning Your Own Time 69

    Organizing for Success 73

    Chapter 4 Communicating Effectively 79

    The Importance of Good Communication 79

    Why Communication is So Important 82

    Obstacles to Good Communication 83

    Listening 90

    Directing People at Work 95

    Business Writing 102

    Meetings 103

    Chapter 5 Equal Opportunity Laws and Diversity 107

    Equal Opportunity in the Workplace 108

    Equal Employment Opportunity Laws 109

    EEO Laws and the Hiring Process 112

    Equal Opportunity in the Workplace: What Leaders Need to Know 114

    Diversity 114

    Why Does Cultural Diversity Matter? 117

    How to Increase Personal Awareness 118

    How to Recognize and Practice Cross-Cultural Interaction 118

    Leading Cultural Diversity in the Workplace 120

    Establishing a Diversity and Inclusion Program 122

    Managing Diversity Issues Positively 122

    Chapter 6 Recruitment, Selection, and Orientation 127

    The Labor Market 127

    Determining Labor Needs 132

    Recruiting 137

    Selecting the Right Person 144

    Negligent Hiring 155

    Orientation 155

    Chapter 7 Performance Effectiveness 163

    Performance Improvement 163

    Performance Standards 164

    What a Good Performance Standard System Can Do 165

    Setting Up a Performance Standard System 167

    Implementing a Performance Standard System 175

    Essentials of Performance Evaluation 177

    Making the Evaluation 180

    The Appraisal Interview 187

    Follow-Up 190

    Legal Aspects of Performance Evaluation 191

    Chapter 8 Motivation 197

    Employee Expectations and Needs 197

    Motivation 202

    Theories of Motivation 204

    Applying Theory to Reality: Limiting Factors 209

    Building a Positive Work Climate 212

    Focus: The Individual 213

    Motivational Methods 215

    Focus: The Job-Providing an Attractive Job Environment 220

    Focus: The Leader 222

    Chapter 9 Supervising Teams, Team Building, and Coaching 227

    What is a Team? 227

    Working Together 228

    Building Teams 234

    Installing Performance Effectiveness (PE) 238

    Empowering Employees 241

    Overcoming Team Challenges 242

    Coaching 243

    Chapter 10 Employee Training and Development 251

    Importance of Training 251

    Who Will Do the Training? 256

    How Employees Learn Best 257

    Developing a Job-Training Program 259

    Retraining 268

    Overcoming Obstacles to Learning 269

    Turnover and Retention 271

    Chapter 11 Conflict Management, Resolution, and Prevention 277

    What is Conflict? 277

    Conflict Management 280

    Conflict Resolution 283

    Workplace Violence 286

    Conflict Prevention 287

    Chapter 12 Discipline 291

    Essentials of Discipline 291

    Approaches to Discipline 296

    Administering Discipline 300

    Termination 305

    Employee Assistance Programs 312

    Employee Safety 313

    Harassment 314

    The Supervisor's Key Role 318

    Chapter 13 Decision Making and Control 323

    Decision Making 323

    How to Make Good Decisions 326

    Problem Solving 330

    Building Decision-Making Skills 337

    Controlling 338

    Chapter 14 Delegating 345

    What Delegation Means 345

    Essentials of Delegation 346

    Benefits of Delegation 348

    Why People Resist Delegation 349

    Why Some Employees Won't Accept Responsibility 352

    How to Delegate Successfully 352

    Glossary G-1

    Index I-1