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Produktbild: Cracked it!
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Cracked it! How to solve big problems and sell solutions like top strategy consultants

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

15.01.2019

Abbildungen

XIX, 62 illus., schwarz-weiss Illustrationen

Verlag

Springer

Seitenzahl

284

Maße (L/B/H)

23,5/15,5/1,7 cm

Gewicht

464 g

Auflage

2018

Sprache

Englisch

ISBN

978-3-030-07753-2

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

15.01.2019

Abbildungen

XIX, 62 illus., schwarz-weiss Illustrationen

Verlag

Springer

Seitenzahl

284

Maße (L/B/H)

23,5/15,5/1,7 cm

Gewicht

464 g

Auflage

2018

Sprache

Englisch

ISBN

978-3-030-07753-2

Herstelleradresse

Springer-Verlag GmbH
Tiergartenstr. 17
69121 Heidelberg
DE

Email: ProductSafety@springernature.com

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  • Produktbild: Cracked it!

  • Chapter 1. The most important skill you never learned

    ·         Fast and slow problem solving

    ·         Problem solving and the expertise trap

    ·         Complex problems and “unknown unknowns”

    ·         The need for a disciplined problem solving process

    ·         Chapter 1 in one page

     

    Chapter 2. The five pitfalls of problem solving

    ·         Case 1: When the music industry went out of tune

    ·         Pitfall 1: Flawed problem definition

    ·         Case 2: The Grameen-Danone strengthening yogurt

    ·         Pitfall 2: Solution confirmation

    ·         Case 3: The call center story

    ·         Pitfall 3: Wrong framework

    ·         Case 4: New strategy at J.C. Penney

    ·         Pitfall 4: Narrow framing

    ·         Case 5: A fat chance for sugar

    ·         Pitfall 5: Miscommunication

    ·         Chapter 2 in one page

     

    Chapter 3. The 4S method

    ·         Where does the 4S method come from?

    ·         An overview of the 4S method

    ·         State: A problem well posed is half-solved

    ·         Structure: The architecture of problem solving

    ·         Solve: Between analysis and creativity 

    ·         Sell: Choose the approach that suits your audience

    ·         Chapter 3 in one page

     

    Chapter 4. State the problem: the TOSCA framework

    ·         Trouble: What makes this problem real and present?

    ·         Owner: Whose problem is this?

    ·         Success criteria: What will success look like, and when?

    ·         Constraints: what limitations and trade-offs constrain the problem-solving process and the solution?

    ·         Actors: who has a say in the way we solve this problem, and what do they want?

    ·         Write the core question

    ·         Singing TOSCA as a choir

    ·         Chapter 4 in one page

     

    Chapter 5. Structure the problem: pyramids and trees

    ·         Hypothesis-driven problem structuring

    ·         Building a hypothesis pyramid

    ·         Hypothesis-driven problem structuring: pros and cons

    ·         Issue-driven problem structuring

    ·         Growing issue trees

    ·         Growing a tree or building a pyramid?

    ·         Chapter 5 in one page

     

    Chapter 6. Structure the problem: analytical frameworks

    ·         The power of frameworks: MECE breakdowns of generic problems

    ·         The danger of frameworks: Frameworks as mental models

    ·         Industry frameworks: value drivers

    ·         Functional frameworks

    ·         When all else fails, try good old logic

    ·         Chapter 6 in one page

     

    Chapter 7. Solve the problem: eight degrees of analysis

    ·         From structuring to analyses

    ·         Eight degrees of analysis

    ·         Planning the work

    ·         Conducting the analysis

    ·         Chapter 7 in one page

     

    Chapter 8. Redefine the problem: the design thinking path

    ·         Design thinking, and when to use it

    ·         Five phases, one mindset

    ·         Phase 1: Empathize

    ·         Phase 2: Define

    ·         Chapter 8 in one page

     

    Chapter 9. Structure and solve the problem using design thinking

    ·         Phase 3: Ideate

    ·         Phase 4: Prototype

    ·         Phase 5: Test

    ·         Chapter 9 in one page

     

    Chapter 10. Sell the solution: core message and storyline

    ·         Don’t tell the story of the search, tell the story of the solution

    ·         The pyramid principle

    ·         Pave the way for a dialogue

    ·         Design your “storyline”

    ·         Go for either a grouping or an argument

    ·         Chapter 10 in one page

     

    Chapter 11. Sell the solution: recommendation report and delivery

    ·         Manage communications throughout the problem-solving process

    ·         Beware the PowerPoint curse

    ·         Create an effective, modular report

    ·         Develop the content pages

    ·         Make quantitative charts relevant and simple

    ·         Use conceptual charts sparingly

    ·         Trim the deck ruthlessly

    ·         Quality control

    ·         Beyond slide presentations

    ·         Chapter 11 in one page

     

     

    Chapter 12. The 4S method in action

    ·         Case study: The Kangaroo opportunity

    ·         What is the problem?

    ·         Structuring the problem

    ·         Solving the problem

    ·         Selling the solution

    ·         Appendix: First section of a report on the Kangaroo case study

     

    Chapter 13. Conclusion: Becoming a problem-solving master