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Produktbild: Enterprise Alignment and Results

Enterprise Alignment and Results Thinking Systemically and Creating Constancy of Purpose and Value for the Customer

59,99 €

inkl. gesetzl. MwSt., Versandkostenfrei

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

14.05.2019

Abbildungen

schwarz-weiss Illustrationen

Herausgeber

Butterworth Chris

Verlag

Taylor & Francis

Seitenzahl

184

Maße (L/B/H)

24/16,1/1,5 cm

Gewicht

625 g

Sprache

Englisch

ISBN

978-0-367-20150-0

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

14.05.2019

Abbildungen

schwarz-weiss Illustrationen

Herausgeber

Butterworth Chris

Verlag

Taylor & Francis

Seitenzahl

184

Maße (L/B/H)

24/16,1/1,5 cm

Gewicht

625 g

Sprache

Englisch

ISBN

978-0-367-20150-0

Herstelleradresse

Produktsicherheitsverantwortliche/r
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Enterprise Alignment and Results
  • Contents Acknowledgments..................................................................................xi Editor.................................................................................................... xiii Foreword................................................................................................ xv Chapter 1 Introduction........................................................................ 1 DISCOVER EXCELLENCE Workshop.....................................3 CULTURAL ENABLERS Workshop........................................4 CONTINUOUS IMPROVEMENT Workshop........................5 ENTERPRISE ALIGNMENT & RESULTS Workshop..........5 BUILD EXCELLENCE Workshop.............................................6 Definition of Lean........................................................................7 Chapter 2 The Dimensions.................................................................. 9 Think Systemically.....................................................................13 Create Constancy of Purpose...................................................13 Chapter 3 Think Systemically............................................................ 15 Is Think Systemically a Principle?.............................................17 Is Think Systemically Universal?...............................................18 Is Think Systemically Timeless? ...............................................19 Does It Have Consequences? ...................................................19 What Happens When This Principle Is Observed? ............. 20 What Would Happen If …?.................................................21 Is It Relevant to Operational Excellence? ...............................22 How Does It Apply?...................................................................23 Problem Solving .........................................................................27 Huddles........................................................................................29 Value Stream Mapping ............................................................ 30 The Bonus System ..................................................................... 30 5 Whys........................................................................................32 Examples of Ideal Behaviors.....................................................33 Cogent Power Case Study ........................................................ 34 Case Study: Cogent Power Inc.—Lean Story................... 34 The Early Days: Learning Lean...................................... 34 One Leader Wakes Up to the Opportunity...................36 Culture, Behavior, and Sustainability............................38 Behavioral Benchmarks ........................................................... 42 The XYZ Widget Company................................................. 43 Systems ........................................................................................49 A Final Thought .........................................................................50 Further Reading .........................................................................51 What Does “Systemic” Mean?.............................................51 “They” Assessment................................................................53 Chapter 4 Create Constancy of Purpose........................................... 57 Is Create Constancy of Purpose a Principle? ..........................58 Is Create Constancy of Purpose Universal? ............................59 Is It Timeless? .............................................................................59 Does It Have Consequences? ...................................................59 What Happens When This Principle Is Observed? ............. 60 5 Whys........................................................................................61 Ozgene Case Study: “To advance humanity—inspire curiosity”.....................................................................................63 Clarity on What, Where, and Why......................................... 66 A Filter........................................................................................ 68 Does Constancy of Purpose mean that Nothing will Change?....................................................................................... 68 Align Systems Around Purpose...............................................70 The Policy Deployment System................................................71 Standardized Daily Management System...............................73 Auckland Council Pools and Leisure Case Study..................74 Brief Overview of Auckland Council Pools and Leisure......74 What Is the Purpose?............................................................75 The Long-Term Plan 2012–2022..........................................76 How Do You Align to the Purpose?....................................76 What Is the Game Plan?.......................................................78 Behavioral Benchmarks.............................................................79 Commonwealth Bank of Australia Case Study: Embedding a Constancy of Purpose.......................................83 “Catchballing”.............................................................................85 Examples of Ideal Behaviors ................................................... 86 Systems........................................................................................ 90 Further Reading .........................................................................91 Hoshin Kanri: Translating “Big Vision” from Strategy to Execution............................................................91 Part 1: Hoshin Kanri—Concept Origins.......................91 Part 2: Hoshin Kanri—A Valuable Concept.................93 Part 3: Hoshin Planning Applied...................................97 Climbing the Hoshin Planning Ladder: Nuts and Bolts Facilitation...................................................98 Summary...................................................................................102 Create Constancy of Purpose............................................103 Drowning in Opportunities...............................................105 Chapter 5 Results: Create Value for the Customer......................... 109 Create Value for the Customer...............................................110 Is Create Value for the Customer a Principle?.......................111 Is Create Value for the Customer Universal? ........................112 Is It Timeless? ...........................................................................112 Does It Have Consequences? .................................................112 What Happens When This Principle Is Observed? ............113 5 Whys......................................................................................113 What Is Customer Value?........................................................115 Airbus Australia Pacific Case Study......................................118 The Organization......................................................................118 VOC Objectives....................................................................... 120 The Process .............................................................................. 120 Stage 1: Confirm Purpose of the VOC .............................121 Stage 2: Collect VOC Data .................................................121 Stage 3: Analyze and Report VOC Data ..........................121 Results....................................................................................... 122 Behavioral Benchmarks.......................................................... 123 Examples of Ideal Behaviors ................................................. 124 ABC Steel Mill Case Study..................................................... 128 You Get What You Measure...................................................129 Systems ......................................................................................132 Sichuan Toyota Case Study: Create Value for the Customer...................................................................................133 Introduction.........................................................................133 Create Value for the Customer......................................... 134 Definition........................................................................ 134 Tools................................................................................. 134 Examples......................................................................... 134 Results........................................................................................136 Examples of Shingo’s Successes.........................................136 Discussion.................................................................................138 Chapter 6 Lean Prescription at Denver Health: The ENTERPRISE ALIGNMENT Workshop Case Study.........139 The Challenge............................................................................140 Changing to a New System ....................................................142 Chapter 7 Assessing the Enterprise Alignment and Results Dimensions...................................................................... 147 Preparations to Go & Observe................................................147 The Shingo Assessment Process.............................................150 The Shingo Prize as an Assessment Tool..............................150 Chapter 8 Summary.......................................................................... 153 Bibliography......................................................................................... 155 Index..................................................................................................... 159