About the Author xv
Acknowledgments xvii
How This Book Differs From Other Communication Guides xix
Previously Published Material xxi
Also By Stephen Wilbers xxiii
Welcome xxv
Introduction 1
Who can benefit from this book 2
How this book differs from other textbooks & communication guides 2
How this book evolved from my writing & teaching 4
How to read this book using the SQ4R method 6
How this book is organized 7
Questions to ask yourself as you read this book 9
Part ONE-Writing 11
Chapter 1 Explaining Complex Technologies Clearly 13
Writing in stages 14
Think of yourself as a translator 15
Adopt the seven habits of highly effective writers 15
Approach writing as a process 17
Don't be blocked by writer's block 18
Communicating internationally without ambiguity 20
Don't confuse non-native speakers of American English 20
Limit your use of prepositionalized English 22
Don't assume that American & British English are identical 22
Don't be too quick to laugh at ESL or ELL errors 23
Connecting your thoughts with sentence & paragraph structure 24
Write in sentences, but think in three-part paragraphs 25
Break sprawling sentences & paragraphs into shorter units 27
Use introductory elements & transitions to connect your thoughts 27
Emphasizing key points with sentence variety 29
Use trailing elements & asides for variety, emphasis, & elaboration 29
Invert your sentences for variety, transitions, & coherence 30
Just for Fun: How Charles the Great changed Latin to our benefit today 34
Get Out of Jail Free: e.g. for i.e. 36
Chapter 2 Breathing Life into Scientific & Technical Writing 37
Supporting your explanations with detail 39
Support your argument with colorful, specific detail 39
Evoke the five senses to make your descriptions come alive 41
Don't neglect smell, the most evocative of the five senses 42
Use graphs, tables, figures, & equations to highlight, illustrate, & explain 43
Animating your sentences & descriptions with verbs 44
Use verb-driven clauses to convey information succinctly & emphatically 44
Use colorful, action verbs to animate your descriptions 46
Working with verbs, noun stacks, & sentence variety 49
Keep your verbs within sight of their subjects 49
Unstack those noun stacks 51
Just for Fun: Nominalize your verbs to inflict pain on your reader 58
Get Out of Jail Free: It's for its 59
Chapter 3 Expanding Your Expressive Range 61
Using your first person subjective voice 63
When appropriate, write in the first person for a more engaging style 64
Know the difference between transitive & intransitive, active & passive 65
Use the first person in theses & dissertations when appropriate 66
Know when not to write in the first person 67
Use an overtly subjective voice to convey honesty, personality, & warmth 69
Going beyond "Plain English" to more varied expression 72
Know the value of "Plain English," but recognize its limitations 72
Vary your sentence structure & length 74
Punctuate your beat with pauses 75
Place key words at the beginning & ending of your sentences 75
Expanding your vocabulary to convey nuance, beauty, & complexity 76
Collect good words 77
Look up & learn new words as you read, starting with this book 78
Just for Fun: American poet runs afoul of Plain English guidelines 82
Get Out of Jail Free: Principle for principal 84
Chapter 4 Connecting with a Wider Audience 85
Getting your reader's attention 88
Know how to write a good lead (or lede) 88
Use colorful quotes to enliven your writing 90
Collect examples of good leads (or ledes) for ideas & inspiration 91
Structuring your articles, blogs, messages, texts, & tweets 94
Follow a newsletter checklist to meet a tight deadline 94
Use a three-step structure in your email messages 96
Tweet short & sweet - and with integrity 98
Base your level of formality and correctness on four touchstones: Purpose, audience, subject, & occasion 100
Communicating correctly 102
Know the rules & know when to break 'em 103
Proofread for eight errors of hurry & haste 105
Communicating inclusively 107
Recognize all genders, ages, & ethnicities 107
Be aware of gender differences in communication patterns 112
Avoid ambiguity when writing to non-native English speakers 113
Just for Fun: SlumberWrite software guaranteed to produce soporific writing 116
Get Out of Jail Free: Complementary for complimentary 118
Part Two -Speaking 119
Chapter 5 Mastering the Physical & Behavioral Skills of Public Speaking 121
Connecting with your posture, dress, & appearance 123
Stand & sit tall 123
Dress appropriately for the audience & the occasion 124
Connecting with your eyes 124
Look directly into their eyes 125
Expect less audience feedback when presenting online or on camera 125
Connecting with your voice 126
Don't underestimate the power of your speaking voice 126
Play your voice like a musical instrument it is 127
Be proud of your accent 128
Enunciate your words 129
Connecting with your gestures, facial expressions, & movement 130
Expand your gestural range 131
Make your face interesting 131
Claim your space early & hold your ground 132
Just for Fun: Sailing, writing, & speaking 134
Get Out of Jail Free: There's for there're & subject-verb nonagreement 136
Chapter 6 Feeling & Projecting Confidence 137
Feeling confident 139
Get control of your mind & your body by breathing 139
Prepare, release tension, & adjust expectations 139
Take a six-step approach to feeling confident 140
Projecting confidence 140
Speak at full volume 141
Don't rush your delivery 141
Take the twelve-step approach to projecting confidence 142
Recovering from mental lapses & technical glitches 142
Prepare a safety net 143
Remember that the audience is on your side 144
Be prepared to be challenged 145
Aim for good, not perfect 146
Just for Fun: Speaking your mind & breaking the rules like Jesse Ventura 148
Get Out of Jail Free: Myself for I, Me, and Bobby McGee 150
Chapter 7 Connecting with Content, Conviction, & Humor 153
Opening, holding, & closing well 154
Get their attention 154
Give an overview & emphasize transitions 156
Prepare a good closing 156
Playing your part convincingly 158
Play it for all it's worth 158
Show them the real you 159
Underscore key points with visuals 159
Making it fun by having fun 161
Know which types of humor work best 162
Play it safe with self-deprecating humor 165
Just for Fun: Papa says to maintain parallel structure 168
Get Out of Jail Free: Nonparallel structure 169
Chapter 8 Practicing, Delivering, & Evaluating Your Presentation 173
Creating muscle memory by practicing 175
Rehearse your words out loud 176
Practice your gestures & expressions 176
Practice working within your allotted time 176
For most presentations, don't read your text 177
Handling difficult questions & inappropriate questioners 177
Decide whether and when to take questions 178
Answer the question when you can 178
Know how to manage an interview & how to talk to the media 180
Evaluating presentations with a score sheet 182
Enforce a strict time limit 182
Offer timely feedback & constructive criticism 183
Concentrate on strengths & note areas for improvement 183
Use a score sheet to identify and evaluate skills 183
Just for Fun: Even Eliza Doolittle trips over the rules of English grammar 187
Get Out of Jail Free: Who or whom do you trust? 188
Epilogue 191
Appendix A Words Every Educated Person Should Know 195
Appendix B Sixteen Common Language Errors 199
Remember the eight language errors that got you out of jail 199
Avoid eight additional common language errors 202
Appendix C Key Physical & Behavioral Skills of Public Speaking 207
Appendix D Key Themes & Strategies 209
Key themes & highlights from Chapter Summaries 209
Part One: Writing 209
Part Two: Speaking 210
Appendix E Works Cited, Recommended Reading, & Style Guides 213
Works cited 213
Recommended reading 216
Style guides 217
Index 219
