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  • Produktbild: Library Services for Online Patrons
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Library Services for Online Patrons A Manual for Facilitating Access, Learning, and Engagement

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inkl. gesetzl. MwSt., Versandkostenfrei

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

16.10.2019

Herausgeber

Joelle E. Pitts + weitere

Verlag

Bloomsbury Academic

Seitenzahl

212

Maße (L/B/H)

23,4/15,6/1,2 cm

Gewicht

369 g

Sprache

Englisch

ISBN

978-1-4408-5952-6

Beschreibung

Portrait

Joelle Pitts is instructional design librarian and Hobrock Distinguished Associate Professor at Kansas State University Libraries.
Jason Coleman is head of the Library User Services Department and associate professor at Kansas State University Libraries.
Laura Bonella is academic services librarian and associate professor at Kansas State University Libraries.
Adam Wathen is the associate director for system-wide services at Johnson County Library in Overland Park, KS.

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

16.10.2019

Herausgeber

Verlag

Bloomsbury Academic

Seitenzahl

212

Maße (L/B/H)

23,4/15,6/1,2 cm

Gewicht

369 g

Sprache

Englisch

ISBN

978-1-4408-5952-6

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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Die Leseprobe wird geladen.
  • Produktbild: Library Services for Online Patrons
  • Produktbild: Library Services for Online Patrons

  • Introduction
    Chapter One Taking Stock of Your Library
    Stefanie Buck
    Introduction
    Guiding Documents
    Read the Standards!
    Strategic Plans
    Know the Accreditation Requirements for Your Institution
    Who Are You?
    Understand Your Position
    Get to Know Your Department and Colleagues
    Take Stock of Your Own Skillset
    Policies and Procedures
    Learn the Policies: Library and Institution
    Stakeholders and Partners
    What Data Is Already Available to You?
    CASE STUDY: Developing a Needs Assessment Survey for Online Users
    Get to Know Your Instructors
    CASE STUDY: Assessing Faculty Use of Library Services and Resources in the Learning Management System
    Marketing
    The Curriculum
    Program Goals
    Information Literacy Instruction
    Collections and Resources
    Tools and Technology
    Conclusion
    Chapter Two Learn about Your Patrons and Set Goals to Serve Them
    Joelle E. Pitts
    Introduction
    Learn about Your Patrons
    User-Centeredness
    Needs Analysis
    Evidence-Based Decision Making
    Setting Goals to Serve Online Patrons
    SMART Goals
    Technical Considerations
    Short-Term versus Long-Term Goals for Online Patrons
    CASE STUDY: The One UWI Library
    Conclusion
    Chapter Three Inclusive Design
    Joelle E. Pitts
    Introduction
    Principles of Universal Design
    Universal Design for Online Library Patrons
    Standards and Checklists
    Universal Design for Learning
    CASE STUDY: Practical Techniques for Teaching Online in a UDL-Friendly Way
    The UD Paradox
    Inclusive Practices
    CASE STUDY: Using Microsoft Office's Accessibility Checker
    One Size Doesn't Fit All
    Chapter Four Reference for Online Patrons
    Jason M. Coleman
    Introduction
    Guiding Principles
    American Library Association Guidelines
    Best Practices
    Building Your Service Portfolio
    CASE STUDY: Virtual Consultations
    Connecting Patrons to Reference Personnel
    CASE STUDY: A Model for Engaging Students with Online Research Consultations
    Embedding Help at the Point of Need
    CASE STUDY: Bringing the Library to the Students with LibGuides LTI Integration
    CASE STUDY: Supporting Online Users with a Frequently Asked Questions Knowledge Base
    Champion Your Services and Your Employees
    Chapter Five Instruction for Online Patrons
    Natalie Haber
    Introduction
    Instructional Design
    Learning Outcomes and Backward Design
    ADDIE
    CASE STUDY: Developing Synchronous Library Instruction for Online Nursing Courses
    Doing Good Assessment
    Assessment Techniques in the Online Environment
    Assessment Planning
    Finding Lesson Plans and Learning Objects
    CASE STUDY: A Collaborative Model for Online Instructional Design
    Scaffolding Online Library Instruction
    Strategies for Scaffolding
    CASE STUDY: Personal Librarians for Online Learners
    Some Tips for Designing Content
    Graphic Design and Text
    Chunking
    Active Learning and Motivation
    CASE STUDY: Engaging Students during Synchronous Library Instruction
    Best Practices for Creating Videos
    Some Tools to Consider
    Screencasting
    Animated Tutorials
    Interactive Tutorials
    CASE STUDY: Creating Free Online Branching Games with PowerPoint Skills
    Technological Considerations
    Conclusion
    Chapter Six Embedded Librarianship
    Elaine Sullo
    Introduction
    What Is Embedded Librarianship?
    Models of Embedded Librarianship
    Time Commitment
    The Practicalities of Providing Embedded Librarian Services
    CASE STUDY: A Model of Integrated Learning
    Impact on Student Learning
    Conclusion
    Chapter Seven Relationship Building
    Karla Aleman
    Introduction
    Reasons for Building Relationships
    Mission, Vision, and Goals
    User Experience
    Connecting with Partners
    Possible Associates
    CASE STUDY: A Train-the-Trainer Course for Faculty Instructors
    Approaching a Potential Partner
    CASE STUDY: "Wait, There's a Distance Learning Librarian?"
    Planning a Partnership
    CASE STUDY: We're All Better Together: Cross-Campus Collaborations to Support Online Students
    Goals and Relationship Types
    CASE STUDY: Teaming Up to Support Online Patrons
    Formalizing the Partnership
    Conclusion
    Marks of a Good Relationship
    Chapter Eight Marketing Services for Online Users
    Laura Bonella
    Introduction
    Assess Availability
    Determine Baseline Knowledge
    Creating a Survey
    CASE STUDY: Surveying Our Distance Users
    Acting on Survey Results
    Creating New Marketing Materials
    Distributing Marketing Materials
    Creating New Services
    Assessing Marketing
    CASE STUDY: It's What Happens after Failure That Counts
    Be Persistent
    Chapter Nine Advocating for Your Online Users
    Laura Bonella
    Introduction
    Planning for Change
    Access to Electronic Collections
    Licensing
    Connecting
    CASE STUDY: Providing Technical Support to Online Patrons
    Discoverability
    Access to Physical Collections
    Delivering Electronically
    Delivering Physically
    CASE STUDY: Service Excellence: Free Return Shipping for All Patrons Who Are Off Campus
    Access to Services
    Reference and Research Consultation Services
    Instruction
    Programs
    Marketing and Outreach
    Sustaining Success
    Continuously Explore User Needs
    Keep Up with Online Technology
    Chapter Ten Online Access to Public Library Services
    Adam Wathen
    Discovery
    Content
    Programming and Outreach
    Conclusion
    Appendix: Additional Resources
    Glossary
    References
    About the Editors and Contributors
    Index