Foreword xi

Introduction xv

Acknowledgments xxi

About the Authors xxv



Chapter 1: Being an Effective Scrum Team 1

Collaboration Between Product Owner and Development Team 3

Creating Transparency as a Scrum Team 10

Summary 25



Chapter 2: Common Problems 27

Missing Basics 29

Common Misunderstandings about Scrum 38

Avoidable Errors 46

Summary 54



Chapter 3: Scrum Is Not Enough 55

Strategy: Take Care of the Big Picture 56

Tactics: Work from Idea to Result 62

How to Improve Cross-functionality 71

Coping with Constant Change 77

Summary 83



Chapter 4: Releasable Is Less Than Released 85

What Is DevOps? 86

How to Combine Scrum and DevOps 91

Summary 99



Chapter 5: Resolving Conflict 101

Conflict That Can Be Solved by People Involved 102

Conflict That Needs Outside Intervention 107

Toxic Conflict That Needs Stronger Intervention 114

Summary 119



Chapter 6: Measure Success 121

Working Toward Goals 122

Improving Team Results 132

Summary 141



Chapter 7: Scrum and Management 143

The Role of Management in Scrum 144

How to Enable Self-organization 148

Summary 152



Chapter 8: The Agile Organization 153

Organizational Structures Can Either Help or Hinder Scrum 154

Complex Organizations Need Radical Simplicity 159

Summary 164



Chapter 9: Continuous Improvement Never Stops 167

How to Keep Improvement Continuous 168

Retrospectives as the Driver for Improvement 173

Will Scrum Ever Be Complete? 176

Summary 182



Bibliography 183

Index 185