Pragmatic Application of Service Management The Five Anchor Approach
-
- Taschenbuch ausgewählt
- eBook
-
Sprache:Englisch
54,99 €
inkl. gesetzl. MwSt.,
Beschreibung
Produktdetails
Einband
Taschenbuch
Erscheinungsdatum
15.12.2016
Verlag
ITGPSeitenzahl
154
Maße (L/B/H)
21,6/14/0,9 cm
Gewicht
203 g
Sprache
Englisch
ISBN
978-1-84928-875-0
Create a more robust service management system using the best of ITIL®, ISO/IEC 20000-1, COBIT®, and CMMI®-SVC. Although ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have realized that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO/IEC 20000-1 - the international standard for ITSM - but, with the likes of COBIT and CMMI-SVC to consider as well, it can be difficult to determine the best route to take. Guidance is now here. New in the second edition Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management - The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO/IEC 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function. Pragmatic Application of Service Management now features a short chapter on applying the Five Anchors Approach to integrating service management frameworks in very small enterprises (VSEs), and contains five new 'caselets' (short case studies). About the authorsDr Suzanne D. Van Hove is the founder and CEO of SED-IT, an international consortium of service management professionals. A recipient of the Industry Knowledge and Lifetime Achievement awards from itSMF USA, she is an advocate for professionalism within service management. Mark Thomas is the founder and president of consulting firm Escoute Consulting. As a well-known ITIL and COBIT expert with over 20 years of professional experience, Mark's background spans leadership roles from data centre CIO to management to IT consulting. ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Noch keine Bewertungen vorhanden
Verfassen Sie die erste Bewertung zu diesem Artikel
Helfen Sie anderen Kundinnen und Kunden durch Ihre Meinung.
Kurze Frage zu unserer Seite
Vielen Dank für Ihr Feedback
Wir nutzen Ihr Feedback, um unsere Produktseiten zu verbessern. Bitte haben Sie Verständnis, dass wir Ihnen keine Rückmeldung geben können. Falls Sie Kontakt mit uns aufnehmen möchten, können Sie sich aber gerne an unseren Kund*innenservice wenden.
zum Kundenservice