Strategic Internal Communication How to Build Employee Engagement and Performance

"In a complex and uncertain world nothing can be achieved without extensive, multi-directional, reiterative communication. The Dialogue Box is an effective tool to facilitate and structure such communication." ("Lex Hoogduin, Founder of GloComNet, Chairman of LCH and Non-Executive Director of London Stock Exchange Group")
"Cowan's emphasis on attending to the feelings and experiences of all individuals in order to achieve effective internal communication is a welcome contribution." ("Lisa M Cuklanz, Professor and Chair, Communication Department, Boston College, USA (about the previous edition)")
"We are making great use of the Dialogue Box; it is both innovative and challenging. Our managers find it an excellent analytic and diagnostic tool to improve their communication capabilities." ("Hisham S Al-Joher, Director, Global Internal Communication, SABIC (about the previous edition)")