• Produktbild: The Analytic Hospitality Executive
  • Produktbild: The Analytic Hospitality Executive

The Analytic Hospitality Executive Implementing Data Analytics in Hotels and Casinos

Aus der Reihe SAS Institute Inc

42,99 €

inkl. gesetzl. MwSt., Versandkostenfrei


Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

06.09.2016

Verlag

John Wiley & Sons

Seitenzahl

432

Maße (L/B/H)

23,1/15,5/4,3 cm

Gewicht

635 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-12998-1

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

06.09.2016

Verlag

John Wiley & Sons

Seitenzahl

432

Maße (L/B/H)

23,1/15,5/4,3 cm

Gewicht

635 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-12998-1

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: GPSR Kontakt

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Die Leseprobe wird geladen.
  • Produktbild: The Analytic Hospitality Executive
  • Produktbild: The Analytic Hospitality Executive
  • Foreword xiii

    Acknowledgments xvii

    About the Author xxi

    Chapter 1 Building a Strategic Analytic Culture in Hospitality and Gaming 1

    Strategic Analytic Culture 3

    Moving Ahead and Staying Ahead with Prescriptive Decision Making 5

    Making It Happen 9

    Getting Started 13

    How This Book Can Help 15

    Notes 17

    Chapter 2 Data Management for Hospitality and Gaming 19

    Data Management Challenge and Opportunity 21

    Data Storage 29

    Data Integration 34

    Data Quality 40

    Measuring the Benefits of Data Management 42

    Responsible Use of Data 43

    Conclusion 51

    Additional Resources 52

    Notes 52

    Chapter 3 Data Visualization 53

    Why Are Visualizations So Important? 55

    Visualization Technology 56

    Data Handling 58

    Visualization Types 62

    Creating Powerful Visualizations 67

    Conclusion 79

    Additional Resources 80

    Notes 80

    Chapter 4 From Reactive to Proactive Decision Making: Advanced Analytics in Action 81

    Reactive to Proactive Decision Making 83

    Statistical Analysis 84

    Forecasting 91

    Predictive Analytics 96

    Optimization 100

    Machine Learning 103

    Text Analytics 104

    Making It Work-Analytics and Technology 111

    Innovations in Solution Delivery 113

    Real Time and Streaming 118

    Conclusion 119

    Additional Resources 119

    Notes 120

    Chapter 5 Analytics for Operations 123

    Operations 125

    Operations Data 128

    Advanced Analytics for Operations 134

    Workforce Planning and Optimization 140

    Queues 146

    The Impact of Queue Configuration 148

    Managing Consumer Perceptions of the Wait 152

    Benchmarking Operations Analytics Capabilities 156

    Technology and People Investments 158

    Conclusion 163

    Additional Resources 166

    Notes 166

    Chapter 6 Analytics for Marketing 167

    Marketing Data 169

    Advanced Analytics for Marketing 177

    Digital Intelligence 183

    Benchmarking Marketing Analytics Capabilities 191

    Technology and People Investments 196

    Conclusion 199

    Additional Resources 201

    Notes 201

    Chapter 7 Analytics for Sales 203

    Sales Data 205

    Advanced Analytics for Sales 210

    Statistical Analysis 210

    The Changing Landscape of Sales 212

    Benchmarking Sales Analytics 214

    Conclusion 218

    Note 219

    Chapter 8 Analytics for Revenue Management 221

    Revenue Management: A History Lesson 223

    Then Things Changed . . . 227

    Revenue Management Data 229

    Revenue Management Analytics 231

    Benchmarking Revenue Management Analytics Capabilities 247

    Technology and People Investments 249

    Conclusion 252

    Additional Resources 255

    Notes 255

    Chapter 9 Analytics for Performance Analysis 257

    Data for Performance Analysis 259

    Advanced Analytics for Performance Analysis 263

    Benchmarking Performance Analytics Capabilities 267

    Technology and People Investments 269

    Conclusion 273

    Additional Resources 273

    Notes 274

    Chapter 10 Analytics for Gaming 275

    Gaming Data 278

    Advanced Analytics for Gaming 281

    Casino Floor Revenue Optimization 285

    Fraud and Anti-Money Laundering 294

    Benchmarking Gaming Analytics Capabilities 299

    Technology and People Investments 300

    Conclusion 303

    Additional Resources 304

    Notes 304

    Chapter 11 Pulling It All Together: Building an Analytical Organization 307

    Getting Started: Well-Defi ned, Small Projects for Maximum Impact 309

    Organizing Your Analytics Department 316

    The Build versus Buy Decision 324

    Integrated Decision Making 327

    Conclusion 337

    Additional Resources 340

    Notes 341

    Appendix 1 Case Study from Infor: Analytics Opportunities in Operations 343

    Appendix 2 Case Study from IDeaS: Meetings and Events Revenue Management 349

    Appendix 3 Why Dynamic? 367

    Appendix 4 Chapter Questions 377

    References 385

    Index 389