About the editors and authors
Acknowledgements
Introduction
01 Management and organization: The 21st century global and international context
Simon M Smith
Introduction - traditions and normative stances
Organizational ambidexterity: opening Pandora's paradox
Global talent management
Concluding thoughts
02 Historical and contemporary contexts: The representation and character of 'modern' organizations
Peter Stokes
Introduction
Modernism - a key shaping force of the contemporary world
Positivism and its role in modern business
Frame of reference and epistemology - contextualizing modernism and positivism
The enduring legacy and impact of modernism and positivism
Managerialism
Modernism, fads and fashions in organizational life and literature
Concluding thoughts
03 Using critical management approaches in managing people and organizations
Peter Stokes
Introduction
Thinking about positivistic and modernistic views of management as mainstream
Critical management studies
Underpinning philosophies of CMS
Some key ideas from postmodernism and poststructuralism for organization and management
Examples of postmodernism and poststructuralism in action
Concluding thoughts
04 Leadership and management: The challenge of performance
Caroline Rowland
Views on leadership and management
Learning from history
What managers do
People and performance
Managing for effectiveness and efficiency
A suggested model for good practice: a mixture of measurement and management
Leading performance now and in the future
Concluding thoughts
05 Employee engagement through effective communications
Terry Smith
Introduction
The meaning of employee engagement
The internal market
Corporate culture
Internal marketing communications
The influence of new communications media
Concluding thoughts
06 Leadership and trust - how to build a trustworthy company: The importance of communication
Martin Mathews and Katalin Illes
Introduction
Rethinking leadership myths
What drives trust?
Listening is key to effective management
Repairing trust
Building trust
Concluding thoughts
07 Effective team-working in contemporary organizations
Neil Moore
Introduction
Why groups?
Formal and informal groups
Team effectiveness
Team development
The challenges of team-working
Concluding thoughts
08 Managing internet user behaviour within organizations: Inter- and intra-generational trends
Jessica Lichy
Introduction
Talkin' 'bout my generation
Age difference in internet use: mind the gap
Limitations of the GT approach
How to distinguish the different generations in the workplace
Implications
Concluding thoughts
09 Arts pedagogy in management development
Anne Pässilä and Allan Owens
Introduction
Some fundamental assumptions
Introduction to arts in organizations
A theory and practice of Mode 2b knowledge production
Example 1: Manager learning community
Example 2: Pre-text-based drama
Concluding thoughts
10 Viewing leadership from a systemic perspective
William Tate
Introduction
The metaphor of the fish tank and the fish
Seeing challenges as system contexts for interventions
Stuck systems
System blindness and system sight
Discomfort with systems thinking
The rise of 'wicked' problems
Challenging the traditional, individual-centric model
Understanding where failure has systemic roots
Complexity and risk avoidance
Levels of systematic leadership thinking and practice
Concluding thoughts
11 Leading and managing people through change and resistance to change
Neil Moore
Introduction
Drivers of change
Resistance to change
Types of change
Leading and managing change: challenges and issues
Concluding thoughts
Conclusion
Index
