The Ultimate Online Customer Service Guide How to Connect with your Customers to Sell More!
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Form:Einzelkauf Download
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Sprache:Englisch
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eBook Format:ePUB
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16,99 €
inkl. gesetzl. MwSt.Beschreibung
Produktdetails
Format
ePUB
Kopierschutz
Ja
Family Sharing
Nein
Text-to-Speech
Ja
Erscheinungsdatum
21.12.2010
Verlag
John Wiley & Sons IncSeitenzahl
258 (Printausgabe)
Dateigröße
2569 KB
Auflage
1. Auflage
Sprache
Englisch
EAN
9781118007655
Make your online customers happy--and create new
ones--with this winning guide
Social media gives you an unparalleled vehicle for connecting
and engaging with an unlimited number of customers. Yet this
vehicle is different than other, more impersonal forms. With social
media, reps become part of their customers' lives. They follow
back. They handle complaints immediately. They wish customers
"happy birthday." They grow their brands by involving themselves in
communities.
The Ultimate Online Customer Service Guide gives you the
keys to authentic and engaged service to customers through social
media. Using a blend of case studies, a primer on classic online
customer service, and instructions on how to execute quality
customer service, this book enables you to access the opportunities
that social media presents as a means of serving customers.
* Authentically use social media to connect with customers to
boost your bottom line
* Attract new customers through your online presence
* Achieve higher GMS (Gross Merchandise Sales) with quality
customer service
Social media gives you a new and growing realm to distinguish
your business. Create a productive presence in this interactive
space with The Ultimate Online Customer Service Guide.
ones--with this winning guide
Social media gives you an unparalleled vehicle for connecting
and engaging with an unlimited number of customers. Yet this
vehicle is different than other, more impersonal forms. With social
media, reps become part of their customers' lives. They follow
back. They handle complaints immediately. They wish customers
"happy birthday." They grow their brands by involving themselves in
communities.
The Ultimate Online Customer Service Guide gives you the
keys to authentic and engaged service to customers through social
media. Using a blend of case studies, a primer on classic online
customer service, and instructions on how to execute quality
customer service, this book enables you to access the opportunities
that social media presents as a means of serving customers.
* Authentically use social media to connect with customers to
boost your bottom line
* Attract new customers through your online presence
* Achieve higher GMS (Gross Merchandise Sales) with quality
customer service
Social media gives you a new and growing realm to distinguish
your business. Create a productive presence in this interactive
space with The Ultimate Online Customer Service Guide.
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