Section I: Framework Concepts for Information and Process Integration.- 1 Documents, Processes, and Metaprocesses.- 2 Documents and Business Processes: Understanding the Links.- 3 Documents and Dependencies: Enabling Strategic Improvement through Coordination Redesign.- 4 Enterprise Modeling within the Framework of Business Process Reengineering.- 5 Lessons from Paperwork: Designing a Cooperative Shared Object Service.- Section II: The Use of Documents in Information and Process Integration.- 6 Information Integration for Field Workers and Office-based Professionals: 3 Case Studies.- 7 Crossing the Border: Document Coordination and the Integration of Processes in a Distributed Organisation.- 8 Approaches to Standardization of Documents.- 9 Information and Process Integration from User Requirements Elicitation: A Case Study of Documents in a Social Services Agency.- Section III: Models for Information and Process Integration.- 10 Three Good Reasons for using a Petri-net-based Workflow Management System.- 11 Logical Structure Transformation between SGML documents.- 12 Task Oriented Modeling of Document Security in CapBasED-AMS.- 13 The Partial Order Model of Data: Enterprise Integration via a Unifying Model.- 14 Information Integration in Maintenance and Design Processes: A Modeling Effort.- Section IV: Emerging Contexts of Practice in Industry.- 15 The LSS Project: A Case study for Integrating an Electronic Document Repository into the Legal Process.- 16 Dynamic Documents and Situated Processes: Building on Local Knowledge in Field Service.- Document and Process Transformation during the Product Life Cycle.- 18 Forming the Research and Development Workplace: Documents as the Glue in the Process Design.- Section V: Emerging Contexts of Practice in Government and Education.- 19 Understanding of Business and Organizational Issues Surrounding Integration: Redesigning MIT’s Publishing Services.- 20 Process Redesign In Education: The Case of Documents.- 21 Knowledge Worker System for Process Integration.- 22 Web Publishing and Changes in Document Production.- Section VI: Strategies for Success: Lessons from a Failure Case.- 23 Paper Documents: Implications of Changing Media For Business Process Redesign.- 24 Guiding Enterprise Change: A Group Exercise in Information and Process Integration.