• Produktbild: The Training Measurement Book
  • Produktbild: The Training Measurement Book

The Training Measurement Book Best Practices, Proven Methodologies, and Practical Approaches

79,99 €

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

22.04.2008

Verlag

Wiley

Seitenzahl

272

Maße (L/B/H)

23/15,5/1,5 cm

Gewicht

399 g

Sprache

Englisch

ISBN

978-1-118-68240-1

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

22.04.2008

Verlag

Wiley

Seitenzahl

272

Maße (L/B/H)

23/15,5/1,5 cm

Gewicht

399 g

Sprache

Englisch

ISBN

978-1-118-68240-1

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  • Produktbild: The Training Measurement Book
  • Produktbild: The Training Measurement Book
  • Introduction 1

    The Challenge of Training Measurement 1

    Need for New Measurement Models 3

    Structure of This Book 6

    Methodology for This Research 9

    A Personal Comment 10

    Chapter 1: General Principles of Training Measurement 13

    1. Measurement Should Deliver Actionable Information 13

    2. A Measurement Program Should Not Be Designed to Cost-Justify Training 20

    3. Measure Training as a Support Function 22

    4. A Measurement Program Must Meet the Needs of Multiple Audiences 26

    5. Measurement Should Be a Process, Not a Project 27

    6. The LMS Is a Foundation for Measurement 31

    7. Dedicate Resources 33

    8. Start Simply and Evolve Over Time 34

    Chapter 2: The Pros and Cons of Using ROI 37

    ROI Analysis Assumes That Training Is Treated as an Investment 38

    In-Depth ROI Measurements Are Often Diffi cult to Believe 42

    In Concept, the ROI of Training Should Be Extraordinarily High 44

    It is Very Difficult to Correlate Outcomes Specifically to Training 46

    How Do You Make ROI Actionable? 48

    Use of "Potential ROI" During Performance Consulting 48

    "Performance-Driven" Versus "Talent-Driven" Training 50

    Don't Let ROI Become "Return on Insecurity" 53

    Chapter 3: Limitations of the Kirkpatrick Model 57

    The Kirkpatrick Levels Are Not a Complete Model 58

    The Model Incorrectly Positions the Levels as a Hierarchy 62

    The Kirkpatrick Model Ignores the Role of Training as a Service-Delivery Function 63

    Kirkpatrick Misses Other Operational Measures 66

    One Alternative: The Six-Sigma Approach to Measurement 68

    Another Alternative: The Success Case MethodTM 68

    Chapter 4: The Impact Measurement Framework 71

    The Business Impact Model 73

    The Impact Measurement Framework 87

    Summary of the Framework 103

    Program versus Organizational Measures 103

    How to Use the Measurement Framework 106

    Summary of the Measurement Models 106

    Chapter 5: Implementation: The Seven-Step Training Measurement Process 109

    The Seven-Step Program Measurement Process 109

    Best Practices in Implementation 123

    How to Start 129

    Chapter 6: Measurement of Business Impact 139

    Simplifying the Problem 140

    Use Line-of-Business-Specific Measures 141

    Integrate with Performance Management Processes 148

    Chapter 7: Measurement of Alignment 153

    Caterpillar's Planning and Budgeting Process 154

    CNA Insurance Training Investment Model 156

    How Do You Measure Alignment? 157

    Chapter 8: Attainment: Measurement of Customer Satisfaction 163

    The Six Sigma Approach 163

    How Do You Operationalize the Measurement of Customer Satisfaction? 166

    Chapter 9: Measurement Tools and Technologies 169

    The Role of the LMS 169

    Training Analytics and Advanced Reporting 172

    The KnowledgeAdvisors Solution 174

    CLO Dashboard by Zeroed-In Technologies 175

    Chapter 10: The Journey Forward: Focus on What Matters 179

    Appendix I: Case Study A: Randstad Measures Onboarding 185

    Randstad Overview 185

    The Business Problem 186

    The Solution 187

    Results 191

    Lessons Learned 196

    Next Steps 196

    Appendix II: Case Study B: HP Develops an Integrated Measurement Process 199

    HP Measurement Goals 199

    HP Systematic Approach 200

    Designed to Deliver Actionable Information 202

    HP Solution: Standard Evaluation and Indicators 203

    Lessons Learned 206

    Appendix III: Research: The State of Training Measurement Today 209

    What Do Training Organizations Consider Important? 209

    What Do Training Organizations Actually Measure? 211

    Budgets for Training Measurement 212

    The Importance of a Business Plan 214

    How Do Organizations Measure Alignment? 215

    The Role of Performance Consulting 217

    Satisfaction with LMS Systems 218

    Is Enough Being Spent on Training Measurement? 219

    Demographics from the Survey 220

    Appendix IV: Examples of Learning Measurements 223

    Caterpillar University ROI Analyses 223

    DAU: Business-Focused Approach 223

    Cisco Sales Training 226

    Microsoft Learning 226

    Sprint University 229

    Appendix V: Specific Learning Measures 233

    Appendix VI: Training Analytics Specifications 235

    Introduction 235

    1.0. Business Measures 235

    2.0. Dimensions 239

    3.0. Hierarchy and Aggregation 242

    4.0. Computational Flexibility 242

    5.0. Security and Roles 243

    6.0. Dashboards 244

    7.0. Alerts and Report Subscriptions 244

    8.0. Extract, Transform, and Load 245

    9.0. General 246

    10.0. Creating Demonstration Scripts 246

    Index 249

    About the Author 259