Preface xv
Part 1. Strategic 1
Chapter 1. Mass Customization as an Enabler of Network Resilience 3
Frank T. PILLER and Frank STEINER
1.1. Introduction 3
1.2. The increasing importance of customer-centric manufacturing networks 4
1.3. Mass customization: providing an organizational structure for resilient manufacturing networks 6
1.3.1. Solution space development 8
1.3.2. Robust process design 11
1.3.3. Choice navigation 14
1.4. Conclusion 16
1.5. Acknowledgments 17
1.6. Bibliography 17
Chapter 2. The Implications of Product Variety for Supply Network Design 23
Andrew LYONS, Lucy EVERINGTON, Jorge HERNANDEZ and Dong LI
2.1. Introduction 23
2.2. Literature review 24
2.2.1. Variety and customization management 24
2.2.2. Examples of product variety increase 26
2.2.3. Network classification systems 27
2.3. Integrated framework for customization and variety management 28
2.3.1. Strategic considerations 31
2.3.2. Operational considerations 33
2.3.3. Network collaboration 34
2.3.4. Customization/variety enablers 35
2.4. Conclusions and future research 37
2.5. Acknowledgment 37
2.6. Bibliography 37
Chapter 3. Model for the Integration of Product, Process and Supply Network in Mass Customization Scenarios 41
Eduardo SAIZ, Eduardo CASTELLANO, Raquel SANCHIS, Raúl POLER and Rubén DE JUAN MARÍN
3.1. Introduction 41
3.2. Conceptual model overview 42
3.3. ORM problems 44
3.4. ORM building blocks and related ORM concepts 47
3.4.1. Order fulfillment strategy 48
3.4.2. Order generation 49
3.4.3. Order instantiation 50
3.4.4. Order promising 56
3.4.5. Order planning 58
3.4.6. Order execution 60
3.5. ORM key performance indicators 60
3.6. ORM toolbox 61
3.6.1. Toolbox matrix 63
3.6.2. Toolbox guidelines 64
3.7. ORM Web navigation tool 67
3.8. Conclusions 68
3.9. Acknowledgment 70
3.10. Bibliography 70
Chapter 4. Supply Network Configuration 73
Eduardo CASTELLANO, Juan Manuel BESGA, Jone Uribetxebarria and Eduardo SAIZ
4.1. Introduction 73
4.2. Supply network simulation: A literature review 74
4.2.1. Introduction 74
4.2.2. SN simulation methods 75
4.2.3. SN simulation conclusions 79
4.3. Research problems and research approach 79
4.3.1. Research problems 79
4.3.2. Research approach 81
4.4. DSS description 82
4.4.1 DSS dynamic view 82
4.4.2 DSS static view 85
4.5. DSS supply network configuration experiments 89
4.5.1. Introduction 89
4.5.2. Experiments description 89
4.5.3. Simulation experiments 99
4.6. Conclusions 101
4.7. Acknowledgments 102
4.8. Bibliography 102
Chapter 5. Performance Management 107
Pedro S. FERREIRA, Pedro F. CUNHA, Luís MAIA CARNEIRO and André SÁ
5.1. Introduction 107
5.2. Strategic decisions 110
5.3. A framework for performance management 112
5.3.1. A stakeholder's centered approach 115
5.3.2. A value-based approach - the key success factors 116
5.3.3. Reference process for performance management 118
5.4. Conclusions 120
5.5. Acknowledgments 121
5.6. Bibliography 121
Chapter 6. Sustainable Product-Process-Network 125
Luca CANETTA, Donatella CORTI, Claudio Roberto BOËR and Marco TAISCH
6.1. Sustainable mass customization as a winning business model 125
6.2. Tools enabling the solution space development 128
6.2.1. Collect customer's requirements tools 129
6.2.2. Design tools 129
6.2.3. Production technologies 130
6.2.4. Assessment tool 130
6.2.5. Configurator 130
6.3. Design process and tools enabling the solution space development 131
6.3.1. Analysis of design process: shifts introduced from mass production to sustainable mass customization 131
6.3.2. Relationship between design process shifts and enabling tools 134
6.4. Supporting the implementation of the tools 138
6.4.1. Collect customer's requirements tools 139
6.4.2. Design tools 140
6.4.3. Production technologies 140
6.4.4. Assessment tool 141
6.4.5. Configurator 142
6.5. Managerial implications 144
6.6. Acknowledgment 145
6.7. Bibliography 145
Part 2. Tactical 147
Chapter 7. Business Community Management 149
Ricardo ALMEIDA, Luis MAIA CARNEIRO, André SÁ, Pedro S. FERREIRA and Rosanna FORNASIERO
7.1. Introduction 149
7.2. Business communities management 151
7.2.1. Introduction 151
7.2.2. Main actors 153
7.2.3. BUILD phase 1: creating a Business Community 153
7.2.4. BUILD phase 2: Business Community operation 159
7.2.5. BUILD phase 3: Business Community metamorphosis 165
7.2.6. BUILD phase 4: Business Community dissolution 165
7.2.7. ICT support 166
7.3. Conclusions 167
7.4. Acknowledgments 167
7.5. Bibliography 167
Chapter 8. Network Collaboration 169
Bernd SCHOLZ-REITER, Christian MEINECKE and Daniel RIPPEL
8.1. Introduction 169
8.2. Collaboration - definition, concepts and mechanisms 170
8.3. The European electronic industry (EEI) and collaboration challenges 171
8.3.1. EEI in numbers 172
8.3.2. Application segments of the European electronic industry 173
8.3.3. Collaboration challenges in the European electronics industry 175
8.4. Network collaboration in the EEI - results of use case studies 177
8.4.1. Requirements and indicators for efficient network collaboration 177
8.4.2. Network collaboration in the EEI - application segment profiles 178
8.5. Acknowledgments 182
8.6. Bibliography 182
Chapter 9. A Collaborative Planning Approach for Non-hierarchical Production Networks 185
Ricardo ALMEIDA, César TOSCANO, Américo LOPES AZEVEDO and Luis MAIA CARNEIRO
9.1. Introduction 185
9.2. Related work 188
9.2.1. Collaborative networks 188
9.2.2. CN governance models 189
9.2.3. Collaborative planning approaches 189
9.3. Collaborative planning requirements 192
9.4. Collaborative planning approach 194
9.4.1. Aggregate collaborative planning 195
9.4.2. Detailed collaborative planning 198
9.4.3. Evaluating the solutions' quality 199
9.5. Conclusions 201
9.6. Acknowledgments 203
9.7. Bibliography 203
Chapter 10. Assessment of the Impact of Missing Delivery Reliability 205
Günther SCHUH, Thomas JASINSKI, Itziar RICONDO and Arkaitz URIARTE
10.1. Introduction 205
10.2. Importance of delivery reliability in today's competitive environment 206
10.2.1. Challenges of purchasing in the machine tool and equipment industry 206
10.2.2. Effects of missing delivery reliability in non-hierarchical networks 208
10.2.3. Failure of approved coordination mechanisms 208
10.2.4. Necessity of a non-centralized coordination mechanism 209
10.3. Mini-survey - delivery reliability in European machine tool industry 209
10.3.1. Overview of the survey's participants 210
10.3.2. Main findings - challenges in logistics 211
10.3.3. A branch's desire - determination of costs of unpunctual deliveries 212
10.4. Calculating the monetary value of in time deliveries 214
10.4.1. Methodology for calculating the value of in-time deliveries 214
10.4.2. Case study 220
10.5. Summary 222
10.6. Bibliography 223
Chapter 11. Supplier Relationship Management in Machine Tool Industry 225
Günther SCHUH, Thomas Jasinski, Anja NESTLER, Roberto PINTO, Marco TAISCH and Arkaitz URIARTE
11.1. Introduction 225
11.2. Control loop of supplier relationship management 226
11.2.1. Elements of the SRM control loop 226
11.2.2. Inputs and outputs relevant for the control loop 229
11.3. Order management processes in non-hierarchical production networks 231
11.3.1. Order management, production planning and scheduling 231
11.3.2. Order execution reference processes and inter-company interfaces in the machine tool and equipment industry 232
11.4. Performance evaluation indicators 236
11.4.1. The KPIs framework in the SRM context 238
11.5. Improving supplier's delivery reliability through incentives 239
11.5.1. Incentive in the European machine tool industry 240
11.5.2. A methodology for supplier incentive in machine tool industry 241
11.6. Conclusions 245
11.7. Bibliography 246
Chapter 12. Sustainable Mass Customization Assessment 249
Andrea BETTONI, Donatella CORTI, Alessandro FONTANA, Mahnoosh ZEBARDAST and Paolo PEDRAZZOLI
12.1. The need to assess sustainable mass customization 249
12.2. Key assumptions for the model development 251
12.2.1. Lifecycle perspective 252
12.2.2. Unit of analysis: the solution space 253
12.3. The assessment framework 254
12.3.1. The S-MC-S indicators 255
12.3.2. The assessment framework 263
12.4. One tool, several applications 268
12.5. How to implement the assessment model 271
12.6. Conclusions 274
12.7. Acknowledgments 274
12.8. Bibliography 275
Part 3. Operational 277
Chapter 13. A Decision Reference Model for Non-hierarchical Networks 279
Marc ZOLGHADRI, Claudia ECKERT, Xin ZHANG and Yan LIU
13.1. Modeling and supporting decision-making in a non-hierarchical network 279
13.2. Basic concepts 282
13.2.1. Non-hierarchical networks 282
13.2.2. Exchanging operational, tactical and strategic data 284
13.3. GRAI modeling background 286
13.4. GRAI-Project 288
13.4.1. Existing limits of GRAI-Manufacturing modeling techniques 288
13.4.2. Product development: the GRAI-Project 288
13.4.3. Data exchange mapping 293
13.4.4. The non-hierarchical decision-making reference model 295
13.4.5. Methodology 297
13.5. Illustrative case 298
13.5.1. The firm: Belgium Electronics 298
13.5.2. Objectives and problems of the enterprise 301
13.5.3. Application of the methodology 301
13.5.4. An example of interviews: Chief Executive Officer Mr. Thomas Roberts 303
13.6. Conclusions 305
13.7. Acknowledgment 306
13.8. Bibliography 310
Chapter 14. Evaluation of Collaborative Processes 313
Bernd SCHOLZ-REITER, Daniel RIPPEL and Christian MEINECKE
14.1. Introduction 313
14.2. Collaborative processes 314
14.3. Requirements on information exchanges in non-hierarchical supply networks 316
14.4. Existing methods to evaluate collaborations in supply networks 317
14.5. Evaluation of the suitability of software tools in collaborative processes 320
14.5.1. Evaluation scenario preparation 320
14.5.2. Evaluation workshops 321
14.5.3. Interpretation 324
14.6. Conclusion 324
14.7. Acknowledgments 325
14.8. Bibliography 325
Chapter 15. Performance Measurement 329
Pedro S. FERREIRA, Pedro F. CUNHA, Luís MAIA CARNEIRO and César TOSCANO
15.1. Introduction 329
15.2. Performance measurement in the Net-Challenge's framework for performance management 331
15.3. Supporting the strategy execution in collaborative networks 332
15.3.1. Strategy deployment - the performance factors 332
15.3.2. Collaboration: a key performance factor 335
15.4. Performance measurement process 337
15.4.1. Definition of what to measure and targets setting 338
15.4.2. Setup of a measurement system 340
15.4.3. Measurement and analysis of performance 341
15.5. ICT platform to support performance management 342
15.5.1. Performance management system setup 343
15.5.2 Data collection 343
15.5.3. Review performance 344
15.6. Conclusions 345
15.7. Acknowledgments 346
15.8. Bibliography 346
Chapter 16. Event Monitoring and Management Process in a Non-hierarchical Business Network 349
A.H.M. SHAMSUZZOHA, Sami RINTALA, Pedro F. CUNHA, Pedro S. FERREIRA, Timo KANKAANPÄÄ, Luis MAIA CARNEIRO
16.1. Introduction 349
16.2. Literature review 351
16.3. Event monitoring and management: perspectives from business network 353
16.4. Types of events in networked business 354
16.5. Collaborative event monitoring and management: an ontology-based approach 356
16.5.1. Event monitoring 357
16.5.2. Event management 358
16.6. Collaborative event monitoring and management: a case example 365
16.7. Discussion and conclusions 368
16.8. Acknowledgments 369
16.9. Bibliography 370
Chapter 17. Extended Business Processes Execution 375
Rubén Dario FRANCO and Rubén de JUAN-MARÍN
17.1. Resilient networks and extended business processes execution 375
17.2. Achieving extended business processes modeling and execution 376
17.2.1. Interoperability concerns in resilient networks 377
17.2.2. Moving from business process modeling to execution in ColNet 379
17.3. ColNet approach and solution 380
17.3.1. ColNet general approach 380
17.3.2. ColNet functional perspective 382
17.3.3. ColNet technical description 383
17.3.4. ColNet roles 385
17.4. Application example 386
17.4.1. Ecosystem configuration and management 386
17.4.2. Supporting Gheprix network lifecycle 389
17.5. Conclusions 393
17.6. Acknowledgments 393
17.7. Bibliography 394
Chapter 18. Standardization in IT-Based Procurement in Non-hierarchical Networks 395
Jürgen NEISES, Anja NESTLER, Roberto PINTO, Itziar RICONDO, Marco TAISCH and Arkaitz URIARTE
18.1. Introduction 395
18.2. IT-based procurement in machine tool industry 396
18.2.1. IT solutions for the coordination of order transaction processes 396
18.2.2. Implementation level of IT-based procurement in machine tool industry 399
18.3. Necessity of standards for secure communication in non-hierarchical networks 400
18.3.1. Characteristics of non-hierarchical manufacturing networks 401
18.3.2. Standards in secure electronic communication 402
18.4. Secure messaging and archiving in non-hierarchical production networks 404
18.4.1. Generic security issues in electronic business processes 404
18.4.2. Storage issues 407
18.5. Electronic data interchange 408
18.5.1. EDI: legally binding communication in a non-hierarchical production network 409
18.5.2. Structure of the EDI agreement 411
18.5.3. Checklist technical annex 411
18.5.4. Simple multilateral EDI in non-hierarchical networks 412
18.6. Summary 413
18.7. Bibliography 415
List of Authors 419
Index 423
