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Handbook of Service Science

Aus der Reihe Service Science: Research and Innovations in the Service Economy
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221,99 € UVP 252,99 €

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.07.2012

Abbildungen

XXVIII, 758 p.

Herausgeber

Paul P. Maglio + weitere

Verlag

Springer Us

Seitenzahl

758

Maße (L/B/H)

23,5/15,5/4,2 cm

Gewicht

1171 g

Auflage

2010

Sprache

Englisch

ISBN

978-1-4614-2594-6

Beschreibung

Rezension

From the reviews:

“This handbook can be considered as an ultimate handbook of service research that one should read and have. … this is an easy-to-read book that provides a rich set of both strong theoretical background and industry evidence of the relatively new and dynamically emerging approach of SSMED for studying service. … the book is ideal to both new and mature researchers in the field of service research. … a useful reading for researchers, academics, and professionals involved and interested in service research.” (Marianna Sigala, Journal of Consumer Marketing, Vol. 28 (5), 2011)

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.07.2012

Abbildungen

XXVIII, 758 p.

Herausgeber

Verlag

Springer Us

Seitenzahl

758

Maße (L/B/H)

23,5/15,5/4,2 cm

Gewicht

1171 g

Auflage

2010

Sprache

Englisch

ISBN

978-1-4614-2594-6

Herstelleradresse

Springer-Verlag KG
Sachsenplatz 4-6
1201 Wien
AT

Email: ProductSafety@springernature.com

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  • Produktbild: Handbook of Service Science
  • Context: Origins.- Revisiting “Where Does the Customer Fit in a Service Operation?”.- The Service Profit Chain.- Winning the Service Game.- Customer Equity.- Service Worldsservice worlds .- Context: Theory.- The Unified Service Theory.- Advancing Service Scienceservice science with Service-Dominant Logicservice-dominant logic .- Toward a Science of Service Systems.- Research and Practice: Design.- Technology’s Impact on the Gaps Model of Service Quality.- Seven Contexts for Service System Design.- Business Architectures for the Design of Enterprise Service Systems.- A Service Practice Approach.- Research and Practice: Operations.- The Neglect of Service Scienceservice science in the Operations Management Field.- Death Spirals and Virtuous Cycles.- Service Scienceservice science .- Service Engineering.- Research and Practice: Delivery.- The Industrializationindustrialization of Information Services.- Workforce Analytics for the Services Economy.- Understanding Complex Product and Service Delivery Systems.- A Formal Model of Service Delivery.- Research and Practice: Innovation.- ServiceInnovationinnovation .- InnovationInnovation in Services and EntrepreneurshipEntrepreneurship .- Service Innovationservice innovation and Customer Co-development.- Advancing Services Innovation service innovation .- What Effects Do Legal law/legal Rules Have on Service Innovation innovation ?.- Future.- The Future of Service Is Long Overdue.- The Evolution and Future of Service.- Trading zones, Normative Scenarios, and Service Scienceservice science .- The Cambridge-IBM SSMESSME White Paper Revisited.- Service Scienceservice science , Management, and Engineering SSME (SSME) in Japan.- Innovationinnovation and Skills.