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Produktbild: Facilities Management

Facilities Management The Dynamics of Excellence

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

25.10.2013

Verlag

John Wiley & Sons

Seitenzahl

334

Maße (L/B/H)

25,4/20,3/1,8 cm

Gewicht

735 g

Auflage

3. Auflage

Sprache

Englisch

ISBN

978-0-470-67397-3

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

25.10.2013

Verlag

John Wiley & Sons

Seitenzahl

334

Maße (L/B/H)

25,4/20,3/1,8 cm

Gewicht

735 g

Auflage

3. Auflage

Sprache

Englisch

ISBN

978-0-470-67397-3

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Facilities Management

  • Preface ix

    Acknowledgements xiii

    I Dynamic, Strategic Facilities Management 1

    1 Diversity and Balance in Facilities Management 3

    1.1 Introduction 3

    1.2 Generic FM model 4

    1.3 Illustrations of facilities management systems 7

    1.4 Facilities management models 14

    1.5 Case studies 18

    1.6 Conclusions 52

    References 52

    2 Excellence Through a Client/User Orientation 53

    2.1 Introduction 53

    2.2 Societal context 54

    2.3 Built environment impacts on users 55

    2.4 The complex sensory impacts of spaces 56

    2.5 Focusing through user-orientated design principles 60

    2.6 Conclusions 74

    Endnote 76

    References 76

    3 Engaging with Stakeholder Needs 81

    3.1 Introduction 81

    3.2 The relationship between the facilities management function and user needs evaluation 83

    3.3 Post-occupancy evaluation (POE) 88

    3.4 Data collection: Methods, analysis and presentation 98

    3.5 Conclusions 105

    References 105

    Appendix: Post-occupancy evaluation data sheets 106

    II Organising for Facilities Management 109

    4 Organising for Facilities Management 111

    4.1 Introduction 111

    4.2 Performance measurement 112

    4.3 Organising the FM team 113

    4.4 Facilities management and measurement 114

    4.5 Relationship approaches to FM 120

    4.6 Flexibility and the FM organisation 127

    4.7 Tangible and intangible FM 128

    4.8 FM in the experience economy 134

    4.9 Conclusions 136

    References 137

    5 Managing People Through Change 139

    5.1 Introduction 139

    5.2 Change as a threat or opportunity? 140

    5.3 New service implementation cycle 140

    5.4 Multi-faceted 'space' 145

    5.5 Relinquishing the 'old' 156

    5.6 Embracing the 'new' 157

    5.7 Conclusions 161

    References 161

    6 Managing Briefing in Major Projects 165

    6.1 Introduction 165

    6.2 The importance of briefing 166

    6.3 Five keys to successful briefing 167

    6.4 Management of the briefing process 189

    6.5 Information required during the briefing process 193

    6.6 Conclusions 198

    References 200

    III Facilities Management Tools 201

    7 Information Technology Tools for Facilities Management 203

    7.1 Introduction 203

    7.2 Information philosophy 204

    7.3 Modern applications of IT in facilities management 204

    7.4 Interoperability and collaboration 206

    7.5 Knowledge management 211

    7.6 IT governance models 214

    7.7 Viable system model (VSM) 216

    7.8 Conclusions 222

    References 223

    8 Decision Making 225

    8.1 Introduction 225

    8.2 Stage 1: Exploration of the nature of the problem 229

    8.3 Stage 2: Generation of possible solutions 242

    8.4 Stage 3: Choosing among possible solutions 249

    8.5 Conclusions 270

    References 275

    IV Conclusions 277

    9 Sustaining the Pursuit of Facilities Management Excellence 279

    9.1 Introduction 279

    9.2 Client perception of facilities management services 280

    9.3 Stimulating and sustaining improvements 283

    9.4 Strategic facilities management 290

    9.5 Learning organisations 299

    9.6 Conclusions and interactions 305

    References 309

    Appendix: Models of learning organisations 310

    Index 313