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Produktbild: Handbook of Corporate Performance Management

Handbook of Corporate Performance Management

73,99 €

inkl. gesetzl. MwSt., Versandkostenfrei

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

31.10.2011

Verlag

John Wiley & Sons

Seitenzahl

280

Maße (L/B/H)

25/17,7/2,1 cm

Gewicht

644 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-0-470-66936-5

Beschreibung

Rezension

'All in all, an interesting side-lecture if you want to take a break from the heavy figures finance book. ' (doitinvest.com, March 2012)

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

31.10.2011

Verlag

John Wiley & Sons

Seitenzahl

280

Maße (L/B/H)

25/17,7/2,1 cm

Gewicht

644 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-0-470-66936-5

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: GPSR Kontakt

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  • Produktbild: Handbook of Corporate Performance Management
  • Preface xi
     
    Acknowledgements xiii
     
    Introduction xv
     
    1. Performance and the Role of Measurement 1
     
    1.1 Introduction 1
     
    1.2 What is good performance? 1
     
    1.3 Whose perspective? 1
     
    1.4 Making comparisons 2
     
    1.5 Present success and future sustainability 3
     
    1.6 How is performance delivered? 3
     
    1.7 The roles of a performance measurement system 5
     
    1.8 The focus of measurement 7
     
    1.9 The role of management and leadership 9
     
    1.10 In summary 10
     
    Further reading 10
     
    2. Practical Tools for Measuring Performance 13
     
    2.1 Introduction 13
     
    2.2 Elements of a performance measurement system 13
     
    2.3 The Balanced Scorecard 15
     
    2.4 The Performance Prism 19
     
    2.5 Objectives and success maps 20
     
    2.6 Designing measures 24
     
    2.7 Summary 30
     
    Further reading 31
     
    3. Designing the System 33
     
    3.1 Introduction 33
     
    3.2 A four phase life cycle 33
     
    3.3 Design 34
     
    3.4 How is this done in practice? 34
     
    3.5 The debate 35
     
    3.6 Developing the success map 37
     
    3.7 Developing the measures 39
     
    3.8 The next stage 40
     
    Further reading 40
     
    4. Managing Implementation 41
     
    4.1 Introduction 41
     
    4.2 Phases of implementation 41
     
    4.3 Why does implementation succeed or fail? 41
     
    4.4 Hurdles and blockers 45
     
    4.5 Steps to successful implementation 46
     
    4.6 Conclusion 48
     
    Further reading 48
     
    5. Assessing and Managing Change 51
     
    5.1 Introduction 51
     
    5.2 Change in context 51
     
    5.3 Assessing resistance to change 53
     
    5.4 Return on management 54
     
    5.5 Assessing likelihood of implementation 55
     
    5.6 Conclusion 58
     
    Further reading 58
     
    6. Target Setting 59
     
    6.1 Introduction 59
     
    6.2 Why do you set targets? 59
     
    6.3 Ten common problems 60
     
    6.4 The target setting wheel 62
     
    6.5 Closing remark 65
     
    Further reading 65
     
    7. Linking Rewards to Performance 67
     
    7.1 Introduction 67
     
    7.2 Pitfalls 67
     
    7.3 Linking rewards to performance 71
     
    7.4 Examples 75
     
    7.5 Summary 78
     
    Further reading 78
     
    8. Managing with Measures - Statistical Process Control 81
     
    8.1 Introduction 81
     
    8.2 Variation and our reaction 81
     
    8.3 Statistical process control 83
     
    8.4 Performance and performance improvement 91
     
    Further reading 92
     
    9. Using Measures - Performance Reviews 93
     
    9.1 Introduction 93
     
    9.2 The Performance planning value chain 93
     
    9.3 Performance reviews 99
     
    Further reading 104
     
    10. Using Measures to Manage - Challenging Strategy 105
     
    10.1 Introduction 105
     
    10.2 Company examples 105
     
    10.3 Testing success maps in practice 109
     
    10.4 Testing in theory and practice 113
     
    10.5 Behavioural issues 117
     
    10.6 Conclusion 118
     
    Further reading 118
     
    11. Keeping Your Measurement Process up to Date 119
     
    11.1 Introduction 119
     
    11.2 Keeping the process up to date 119
     
    11.3 When do you update targets? 119
     
    11.4 Revising measures 122
     
    11.5 Reviewing the measures in line with your success map 123
     
    11.6 Reflecting on your strategy 124
     
    11.7 Challenging strategy 125
     
    11.8 Overcoming barriers to updating your system 126
     
    11.9 Summary 133
     
    Further reading 133