Preface - Introduction - Twelve Managers Talking - Three Service Managers - Selling Hospitality - Chain Store Management - Landlord of Paddington Station - A Mix of Senior Managers - Managing a Complex Project - A Hybrid Manager - Turn Round in the Car Industry - Managing Sales - Managing Money - An Actuarial Vision - Three Chief Executives - Multi-site Management in a PLC - Managing a Changed Public Service - Winning Friends and Influencing People - Comparing the Jobs: the Managers' Views - The Diversity of Management - Appendices - The Interview Schedule - Questions for Students - Index