• 1: Laurence Prusak and Don Cohen: How to Invest in Social Capital



• 2: Eric Lesser and Joseph Cothrel: Fast Friends - Virtuality and Social Capital



• 3: Daniel Z. Levin, Rob Cross, Lisa C. Abrams, Eric L. Lesser: Trust and Knowledge SharingA Critical Combination



• 4: Rob Cross, Nitin Nohria and Andrew Parker: Six Myths About Informal Networks - and How to Overcome Them



• 5: Rob Cross, Andrew Parker, Laurence Prusak and Stephen P. Borgatti: Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks



• 6: Rob Cross, Stephen P. Borgatti, and Andrew Parker: Making Invisible Work Visible: Using Social Network Analysis to Support Strategic Collaboration



• 7: Eric L. Lesser and John Storck: Communities of Practice and Organizational Performance



• 8: Michael Fontaine: Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities



• 9: Eric Lesser and Michael Fontaine: Learning from the Connected Customer: Enhancing Customer Web Sites With Community



• 10: Salvatore Parise and John C. Henderson: Knowledge Resource Exchange in Strategic Alliances



• 11: Salvatore Parise and Lisa Sasson: Leveraging Knowledge Management Across Strategic Alliances



• 12: Walter Swap, Dorothy Leonard, Mimi Shields, and Lisa Abrams: Using Mentoring and Storytelling to Transfer Knowledge in the Workplace



• 13: David Snowden: Narrative Patterns: The Perils and Possibilities of Using Story in Organisations