1. Introduction2. Arena1. Comment (J. Bergstra and M. Burgess)2. Scaling Data Centre Services (M. Burgess)3. Automating System Administration: Landscape, Approaches and Costs (A.B. Brown, J.L. Hellerstein and A. Keller)4. System Configuration Management (A. Couch)3. Technology1. Comment (J. Bergstra and M. Burgess)2. Unix and z/OS (K. Stav)3. Email (C.P.J. Koymans and J. Scheerder)4. XML-Based Network Management (J.W. Hong and M-J. Choi)5. Open Technology (J. Scheerder and C.P.J. Koymans)6. System Backup: Methodologies, Algorithms and Efficiency Models (A. Frisch)7. What Can Web Services Bring to Integrated Management? (A. Pras and J-P. Martin-Flatin)8. Internet Management Protocols (J. Schoenwaelder)4. Networks1. Comment (J. Bergstra and M. Burgess)2. Management of Ad Hoc Networks (R. Badonnel, R. State and O. Festor)3. Some Relevant Aspects of Network Analysis and Graph Theory (G.S. Canright and K. Engo-Monsen)4. Knowledge Engineering Using Ontologies (J. Strassner)5. Application Integration Using Semantic Web Services (J. Vrancken and K. Koymans)5. Policy1. Comment (J. Bergstra and M. Burgess)2. Security Management and Policies (M. Bishop)3. Policy-Based Management (A. Bandara, N. Damianou, E. Lupu, M. Sloman and N. Dulay)6. Computation1. Comment (J. Bergstra and M. Burgess)2. On the Complexity of Change and Configuration Management (M. Burgess and L. Kristiansen)3. Complexity of System Configuration Management (Y. Sun and A. Couch)4. Predictable and Reliable Program Code: Virtual Machine-Based Projection Semantics (J.A. Bergstra and I. Bethke)7. Models1. Comment (J. Bergstra and M. Burgess)2. System Administration and the Scientific Method (M. Burgess)3. System Administration and the Business Process (M. Burgess)4. System Reliability (T. Reitan)8. Business1. Comment (J. Bergstra and M. Burgess)2. State-of-the-Art in Economic Management of Internet Services (B. Stiller and D. Hausheer)3. Service Provisioning: Challenges, Process Alignment and Tool Support (M. Brenner, G. Dreo Rodosek, A. Hanemann, H-G. Hegering and R. Koenig)4. IT Service Management (P.F.L. Scheffel and J. Strassner)5. Decision and Control Factors for IT-Sourcing (G. Delen)6. How Do ICT Professionals Perceive Outsourcing? (D. Hoogeveen)9. Professional1. Comment (J. Bergstra and M. Burgess)2. Systems Administration as a Self-Organizing System: The Professionalization of SA via Interest and Advocacy Groups (S. Rose Chalup)3. Ethical, Legal and Social Aspects of Systems (S. Fagernes and K. Ribu)
