Oakland on Quality Management 3rd Revised Edition

"John Oakland has a rare talent for bridging the gulf between quality theorists and business pragmatists. Through simple language and real case studies his "Total Quality Management" helps us bring Quality into the business." (Bill Black, Quality Director, Airbus, Toulouse)

"As usual John Oakland offers insightful and innovative comments on quality and its management. A must read for anyone who worries about the quality of their products or services - i.e. everyone" (Professor Andy Neely, Associate Director, Advanced Institute of Management Research, London Business School)

"A comprehensive insight into a subject central to the debate on improving service performance and efficiency" (Steve Johnson, Director, Quality Public Services, Inland Revenue)

"John Oakland's "Total Quality Management" proved an invaluable and insightful reference, offering much supportive material during the completion of my MA studies" (Magi Coles, Quality Manager, Department for Work and Pensions)

"A structured approach to thinking clearly, which has helped us to produce tangible results" (Dr Graham Coley, Director Business Continuity, QinetiQ)

"John Oakland's book "Total Quality Management" guided us as we put is place the appropriate process and systems, change behaviours and practices enabling our transformation from a public sector organisation to a private sector company." (Peter Morling, Head of Business Assurance, QinetiQ)

"A truly practical guide that I find useful for my own purposes, and the countless number of times I've referred others, who have asked for a definitive and practical guide to TQM. The author's understanding of the value of practical examples and case studies makes all the difference. This book helps you improve your performance". (John Smith, Director, British Quality Foundation, London)

"When it comes to expressing business excellence in straight forward practical language, nobody does it better than John Oakland. A refreshing and comprehensive text which makes a complex organisational challenge a little easier to understand, implement and sustain, irrespective of product, service, size or culture". (Tom Short, Director, Performance Improvement Centre, Auckland, NZ)