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Produktbild: True Professionalism

True Professionalism The Courage to Care about Your People, Your Clients, and Your Career

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

18.05.2000

Verlag

Simon & Schuster Uk

Seitenzahl

224

Maße (L/B/H)

21,4/13,8/1,4 cm

Gewicht

212 g

Sprache

Englisch

ISBN

978-0-684-84004-8

Beschreibung

Rezension

Thomas J. Tierney Worldwide Managing Director, Bain & Company Insightful, entertaining and useful! Maister's work bridges the gap between theory and practice; grounded in conceptual bedrock, it offers practical 'Monday morning' advice for anyone involved in managing a professional service firm.

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

18.05.2000

Verlag

Simon & Schuster Uk

Seitenzahl

224

Maße (L/B/H)

21,4/13,8/1,4 cm

Gewicht

212 g

Sprache

Englisch

ISBN

978-0-684-84004-8

Herstelleradresse

Produktsicherheitsverantwortliche/r
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: True Professionalism
  • CONTENTS

    Acknowledgments

    Introduction: The Power of Principles

    PART ONE: (MOSTLY) ABOUT YOU

    1. Real Professionalism

    What is professionalism, and how do you manage in order to breed it?

    2. Are You Having Fun Yet?

    What is the role of excitement and enthusiasm in professional success?

    3. No Regrets

    How do you develop a personal career strategy?

    4. Dynamos, Cruisers, and Losers

    How do you keep your career in high gear? How do you tell if it is?

    5. It's About Time

    What are the key business processes of a professional practice, and how do you manage your investments in these areas?

    6. Are You Willing to Be Managed?

    How can management in a professional environment be reconciled with the need for autonomy?

    7. Why Should I Follow You?

    What are the key attributes of a manager of professionals?

    PART TWO: (MOSTLY) ABOUT YOUR FIRM

    8. Values inaction

    How vigorously do you "enforce" your values? Do your people think you live up to them?

    9. The Value of Intolerance

    What should a firm be "intolerant" about? How do you ensure that you do not slip into tolerating "OK" performance?

    10. A Time for Healing

    How do you create a sense of teamwork?

    11. How Firms (Should) Add Value

    How do you ensure that there is value in the institution, not just in the individuals who work there?

    12. Success Through Skill-Building

    How do you invest in and manage rapid skill-growth?

    13. What Kind of Provider Are You?

    What are the key skills of different types of providers, and what are the differences between them?

    14. Managing Your Client's Projects

    How do you track the profitability of individual assignments?

    15. Why Merge?

    When does a professional firm merger make sense?

    16. The Adaptive Firm

    What do you have to do to be good at constantly evolving and adapting?

    PART THREE: (MOSTLY) ABOUT YOUR CLIENTS

    17. How Real Professionals Develop Business

    What works in marketing, and how does this compare to the standards of professionalism?

    18. Finding Out What Clients Want

    How do you discover how the client defines quality?

    19. Why Cross-Selling Hasn't Worked

    How can cross-selling really be made to happen?

    20. Measuring Your Marketing Success

    What's the difference between "more business" and "better business" and can you measure it?

    21. Satisfaction Guaranteed

    Can/should you guarantee your clients' satisfaction?

    Index
    0