Beschreibung
Produktdetails
Einband
Taschenbuch
Erscheinungsdatum
13.12.2000
Abbildungen
Illustrationen, nicht spezifiziert
Verlag
MCGRAW-HILL ProfessionalSeitenzahl
192
Maße (L/B/H)
22,9/15,2/1 cm
Gewicht
276 g
Sprache
Englisch
ISBN
978-0-07-136431-7
Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts-in Today's Higher-Stress Workplace
Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:
The 4 primary tasks of preventive mediation-with two important tools to help you perform those tasks
Practical tools for mediating conflicts between others-as well as resolving conflicts between yourself and another
Proactive techniques to frame conflicts as both-gain opportunities-instead of win-lose or lose-lose contests
Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow's increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts-and fostering teamwork-in the workplace.
Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:
Clear, concise definitions of conflict management terms and jargon
Tips for being smart when managing and resolving conflicts
How-to hints to make conflict management go a little easier
Practical advice to avoid mistakes when dealing with conflict
Warning signs for where things could go wrong
Case studies and examples of how others have managed conflict
Specific procedures for resolving different kinds of conflicts
Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:
The 4 primary tasks of preventive mediation-with two important tools to help you perform those tasks
Practical tools for mediating conflicts between others-as well as resolving conflicts between yourself and another
Proactive techniques to frame conflicts as both-gain opportunities-instead of win-lose or lose-lose contests
Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow's increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts-and fostering teamwork-in the workplace.
Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:
Clear, concise definitions of conflict management terms and jargon
Tips for being smart when managing and resolving conflicts
How-to hints to make conflict management go a little easier
Practical advice to avoid mistakes when dealing with conflict
Warning signs for where things could go wrong
Case studies and examples of how others have managed conflict
Specific procedures for resolving different kinds of conflicts
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