Inauguration Session.- Building a Case for Consonance.- The Impact of Time Pressure on Idea Generation.- A Discussion on Process Losses in GSS: Suggested Ground Rules for the Electronic Environment.- Suggestions for Improving the Diffusion of GroupSystems in Organizations.- Facilitating and Coordinating Distributed Joint Applications Development.- Knowledge Management.- Information Systems in Customer-Oriented, Dynamic Environments: The Marketplace as a Metaphor.- Knowledge Management: Life Cycle and Implementation Techniques.- Utilising Knowledge Resources: An Activity Perspective of Knowledge Management.- The Strategic Role of Marketing Information Systems in Modern Business.- Internet.- Software Engineering on the Web.- Data Warehousing.- Data Warehousing Beyond Tools and Data: Justification, Organization, and Structured Development of Data Warehousing Applications.- To the Stars through Dimensions and Facts.- Generating Sample Data for Mining and Warehousing.- Data Mining and Knowledge Discovery in Business: Past, Present, and Future.- From Economical Theory to Management Systems.- On the Difficulties of Cost/Benefit Analysis: What Management is Buying when Buying Information Technology Systems.- User Preferences in Evaluating Usability of Software Product: A Multicriteria Approach.- Business Process Re-engineering.- Re-engineering: Problems with Theory and Practical Application.- Flexible Business Process Models and their Application.- Business Processes Based Information Systems Development.- Database in Support of BiS.- Towards Exploitation of the Data Universe - Database Technology for Comprehensive Query Services.- Prototype Validation of the Rectangular Attribute Cardinality Map for Query Optimization in Database Systems.- Workflow Management Issues.- Time Management in Workflow Systems.- On Capturing Process Requirements of Workflow Based Business Information Systems.- Author Index.