Invited Papers.- Inter-enterprise System and Application Integration: A Reality Check.- The 4 x 4 Semantic Model: Exploiting Data, Functional, Non-functional and Execution Semantics Across Business Process, Workflow, Partner Services and Middleware Services Tiers.- Challenges in Business Process Analysis.- Information Logistics in Networked Organizations: Selected Concepts and Applications.- Service-Oriented Architecture: One Size Fits Nobody.- Introducing an IT Capability Maturity Framework.- I: Databases and Information Systems Integration.- Incremental Transformation of Business Software.- ERP Implementation Costs: A Preliminary Investigation.- Enhancing Middleware Functionality by Virtualizing Adapters.- On Handling One-to-Many Transformations in Relational Systems.- II: Artificial Intelligence and Decision Support Systems.- Named Entity Recognition in Biomedical Literature: A Comparison of Support Vector Machines and Conditional Random Fields.- Key Elements Extraction in Online Collaborative Environments.- Automatic Knowledge Acquisition and Integration Technique: Application to Large Scale Taxonomy Extraction and Document Annotation.- Solving Airline Operations Problems Using Specialized Agents in a Distributed Multi-Agent System.- III: Information Systems Analysis and Specification.- Case Handling Systems as Product Based Workflow Design Support.- Performing Business Process Redesign with Best Practices: An Evolutionary Approach.- Flexible Information Systems Development: Designing an Appropriate Methodology for Different Situations.- From User Context States to Context-Aware Applications.- A Balanced Approach to Developing the Enterprise Architecture Practice.- A Business Process Modeling and Simulation Method Using DEMO.- Shaping Mobile Applications for the Future.- Linking Requirements to EIS Specifications Using Correspondence Rules.- A Property-Driven Approach to Formal Verification of Process Models.- IV: Software Agents and Internet Computing.- Bid Formation in a Combinatorial Auction for Logistics Services.- A Fuzzy Logic Based Approach to Improve Cataloguing and Searching in e-Commerce Portals.- Summarizing Structured Documents through a Fractal Technique.- A Service Oriented Collaborative Distributed Learning Object Management System.- V: Human-Computer Interaction.- A We–Centric Telecom Service for Police Officers to Support Communication.- Recognition of Human Voice Utterances from Facial Surface EMG without Using Audio Signals.