Session 1: Decentralized and Peer-to-Peer Management.- Botnets for Scalable Management.- Self-organizing Monitoring Agents for Hierarchical Event Correlation.- Market-Based Hierarchical Resource Management Using Machine Learning.- Session 2: Fault Detection and Diagnosis.- Probabilistic Fault Diagnosis Using Adaptive Probing.- Fault Representation in Case-Based Reasoning.- Fault Detection in Autonomic Networks Using the Concept of Promised Cooperation.- Session 3: Performance Tuning and Dimensioning.- On Fully Distributed Adaptive Load Balancing.- Smart Dimensioning of IP Network Links.- Managing Performance of Aging Applications Via Synchronized Replica Rejuvenation.- Session 4: Problem Detection and Mitigation.- Dependency Detection Using a Fuzzy Engine.- Bottleneck Detection Using Statistical Intervention Analysis.- Mitigating the Lying-Endpoint Problem in Virtualized Network Access Frameworks.- Session 5: Operations and Tools.- On the Risk Exposure and Priority Determination of Changes in IT Service Management.- Assessing Operational Impact in Enterprise Systems by Mining Usage Patterns.- Virtualization-Based Techniques for Enabling Multi-tenant Management Tools.- Session 6: Short Papers.- Offloading IP Flows onto Lambda-Connections.- Virtualized Interoperability Testing: Application to IPv6 Network Mobility.- NADA – Network Anomaly Detection Algorithm.- IT Service Management Automation – An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics.- Proposal on Network-Wide Rollback Scheme for Fast Recovery from Operator Errors.- Session 7: Service Accounting and Auditing.- AURIC: A Scalable and Highly Reusable SLA Compliance Auditing Framework.- Customer Service Management for Grid Monitoring and Accounting Data.-LINUBIA: A Linux-Supported User-Based IP Accounting.- Session 8: Web Services and Management.- Efficient Web Services Event Reporting and Notifications by Task Delegation.- Transactions for Distributed Wikis on Structured Overlays.