Professional Table Service
-
- Englisch ausgewählt
115,99 €
UVP
132,70 €
inkl. gesetzl. MwSt.,
Beschreibung
Produktdetails
Einband
Gebundene Ausgabe
Erscheinungsdatum
22.01.2002
Verlag
John Wiley & SonsSeitenzahl
464
Maße (L/B/H)
25,3/21,9/3,1 cm
Gewicht
1533 g
Auflage
1. Auflage
Sprache
Englisch
ISBN
978-0-471-28926-5
Handling tools and equipment, including furnishings, plate warmers and gas burners, linens, silverware, glassware, china, and serving dishes
Setting up the waiters' pantry and dining room
Organizing work schedules
Establishing service stations
Understanding a menu's structure and design
Setting tables, including the basic setup, additional utensils, condiments, and decorations
Preparing for special meals, including breakfasts and banquets But preparation behind the scenes, essential as it is, is only the beginning. Once guests arrive, the service staff must convey genuine hospitality. Detailed discussions of the different types of guests, from regular customers to visiting tourists, from children to the disabled, enable service personnel to make every diner feel truly welcome. Creating a good first impression, both in taking reservations and in greeting the guests, is discussed, as are the proper ways to place kitchen orders, handle guest complaints, accept payment, and bid farewell. Anticipating guests' desires helps to promote sales, and excellent suggestions for encouraging sales without offending guests are provided. Finally, the impressive preparation and service of dishes tableside are examined, including detailed instructions accompanied by step-by-step photos on boning, carving, and flambéing. Because guests must rely on the service staff for their information about what an establishment has to offer, it is imperative that the staff understand and be able to explain what
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